Contact Support Section feedback.

[AnandRa007]

The contact support section suggests to open a case with AWS Support following the below steps.

For Service, select Solutions.
For Category, select Instance Scheduler on AWS (Linux or Windows).
For Severity, select the option that best matches your use case.
When you enter the Service, Category, and Severity, the interface populates links to common troubleshooting questions. If you can’t resolve your question with these links, choose Next step: Additional information.

However this seems to open a case with specific EC2 teams somehow and the EC2 support engineer is not able to troubleshoot issues in other services involved in this solution. Hence getting a single support person to troubleshoot the complete solution becomes challenging with these steps and creates a poor user experience as the user has to reach out to different engineers.

Can you please check if this is the case based on past cases raised with this Category, and change this content helping how to contact the solution team directly or ask users to reach out to the github issues here ?

Thanks

[morjoan]

Thanks for bringing this to our attention. We will revisit the content of that support section. In the meantime, if you have a specific issue you'd like help with, please feel free to open a separate ticket here.

[CrypticCabub]

Thanks @AnandRa007

If you have a specific support case number we can take a look. Otherwise we have internal systems with EC2 support that empower them to escalate to our team when additional support is needed.