Working hypotheses

Hypothesis

• Transformation is not as risky as government agencies may perceive it to be.
• Transformation doesn’t have an end point—you work on it continually.
• Changing culture to be more open and agile makes government services more user-centered and builds trust.
• There’s not one way to do this work.
• The process varies, but nobody is starting at zero.

Barriers

• People / relationships / communication
• Conflicting priorities
• Budget
• Legal concerns, risk aversion
• Fear of more work
• Fear of failure, doing the wrong thing, or not knowing enough