Troubleshooting Guide

Index

Troubleshooting Guide

Extension

(for Windows & MACs)

Basic checks

Make sure you have the latest version of the extension installed. (Click Here to check)
Close all the tabs & restart your browser
Reinstall the extension.
[Check API status]
[Check service worker] (only for chromium based browsers)
If you are on Windows 7 read this

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Check API status

If the basic checks didn't resolve anything

See if you get any response from this link (click here)

If you don't see something like this, then the API is down and everything is fine on your side. {"id":"QOFEgexls14","dateCreated":"2021-12-28T02:53:20.995329Z","likes":2968,"dislikes":204,"rating":4.725047080979285,"viewCount":29157,"deleted":false}
If you see some responses but not in the above format (with likes and dislikes) then probably you are being rate-limited. It is done to prevent bot attacks and database vandalization. It depends on IP (its hash - which is never stored in non-volatile storage) for its countermeasures. If many people are accessing the server from the same IP (as in the case of public/institutional Wi-Fi) then it's possible that the IP is being rate-limited. If that's the There's no way for us to differentiate you from a bot/attacker.

If you see "Certificate error" and if you are on Windows 7 (or earlier) read this

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Check for Service Worker bug

in Chromium-based browsers

If nothing mentioned above this helped

Open any video on YouTube.
Open a new tab.
Type chrome://extensions in address bar (the topmost bar below tabs)
Find the extension.
If it's written service worker (Inactive) in red, then the problem is with your browser.

This is not a bug in the extension. This is a bug in the browsers. We cannot do anything about this.

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Install certificates

Applies for Windows 7 (and earlier) only

and only for Chromium Based Browsers

Chromium-based browsers don't have their own certificate manager.
They use Windows' certificates manager.
Microsoft has officially dropped the support for Windows 7

You will have to install the latest certificates for that.

You can follow this guide:

Fix error NET::ERR CERT DATE INVALID - Your connection is not private - Windows 7 - 2021

If you don't want to install the certificate from Google drive

Here is the official link to the certificate x1.i.lencr.org.
You will have to close all the tabs before downloading this certificate.

The thumb print of real certificate is cabd2a79a1076a31f21d253635cb039d4329a5e8

To make sure that you have installed the correct certificate, you should consider checking if the thumbprints match. To do this you can follow this guide: How to check a certificate's thumbprint

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Check for logs in the console

In Chromium Based browsers

In Developer tools, go to console panel.
- For Windows press Ctrl + Shift + J all at once
- For Mac press Cmd + Option + J all at once
Find filter box in the newly appeared window.
Type Return.
Check the Check API Status and see if you get similar responses.
If you see any errors in red please contact us and report them in our discord server

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In Firefox Based Browsers

Open Browser Console
- For standard keyboard layout press Ctrl + Shift + K all at once
- For Mac keyboard layout press Cmd + Option + K all at once
- For Android refer to this article: Remotely debugging Firefox <36 for Android
Find Filter Output box in the newly appeared window.
Type Return.
If you see any errors in red please contact us and report them in our discord server

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iOS app

Coming soon. Please have patience.

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YouTube Vanced app

Coming soon. Please have patience.

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Contact in Discord Server

Only if nothing mentioned above helped and you still have a problem.

Discord server link: https://discord.gg/mYnESY4Md5

Join the discord server if haven't already
Go to the #Bugs-and-problems channel
There, thoroughly describe:
- your problem
- what you have tried & what didn't work
- results of the troubleshooting steps

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