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Authentication failed when using CLI on Mac #90

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sanwanyingchi opened this issue Apr 7, 2023 · 4 comments
Open

Authentication failed when using CLI on Mac #90

sanwanyingchi opened this issue Apr 7, 2023 · 4 comments
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bug Something isn't working

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@sanwanyingchi
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sanwanyingchi commented Apr 7, 2023

Describe the bug
I installed CLI using homebrew , then I try to do authentication using command

assemblyai config [mytoken]

but CTL return something run :

Something went wrong . Please try it again .

Expected behavior
I need to fix this ,and authentic successfully

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Desktop (please complete the following information):

  • OS: [e.g. macOS]
  • CLI Version v1.17.1

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@sanwanyingchi sanwanyingchi added the bug Something isn't working label Apr 7, 2023
@sanwanyingchi sanwanyingchi changed the title Authentication failed when Authentication failed when using CLI on Mac Apr 7, 2023
@albtsantos
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Hey @sanwanyingchi! When you configure the CLI, we try loading the account associated with the token you entered. I believe that this somewhat related to the issue you're reporting. Can you confirm that the token you entered is valid (and the same one you see in the AssemblyAI app)?

@sanwanyingchi
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Hey, I copy the token from my account page, I have checked the token that i entered, I'm sure they are same, and i don't know how to confirm whether the token is valid.
Thanks for your reply.

@sanwanyingchi
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And by the way, I registered another account using a different email , copied the token , run the command, but still failed , reporting the same error.
I am very confused.

@sanwanyingchi
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Do you have any restrictions on the countries or regions where your products can be used? I am a user from China, but I have used some proxy nodes. Could this be related to the error message?

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