#539010 - Add Tech portal ticket restriction by "assigned technician" control option in Admin portal

[Leeroy-Steele]

#539010

Customer has inquired if there is a way to restrict a TECH’s view to just the tickets they are assigned to. Looking through the profile of the Tech, I did find how to restrict the Board and the Company, though is there a way to restrict the Tech to just the tickets they are assigned?

[Nness]

We don't have such capability at moment. At this stage, we treat this as it can be handled by management. What we are focus is allow restrict based on regional and contract level restriction. Such as following scenarios.

• Responsible for customers belong to New York region
• Responsible for tickets or customers under Printer assist agreement
• Responsible for tickets or customers under support agreement with government
• Responsible for tier one tickets

Assigned tickets scope is too narrow. It is not our focus at moment. For scenario I have listed above, we have achieved some of them, where there will be announcement for others in the future.

I will leave this open, this won't be on priority until we changed our focus.