This page provides the following Information:
| Date | 22 January 2025 |
|---|---|
| Scheduled maintenance | Upgrading of Tanium servers will occur after office hours from 6pm to 9pm, Thursday, 23rd January 2025. Impact: - Onboarding may experience intermittent errors. Users are advised to avoid onboarding activities during this time. What should I do if I encounter issues? - Please refrain from onboarding during the maintenance period. - If you face any issues post-maintenance, submit an incident support request. |
No ongoing incidents
| Date | 11 December 2024 |
|---|---|
| Issue summary | We are aware that some users have received unexpected notifications on their SEED devices. The team has investigated and fixed the issue. Impact: Access to SGTS and GCC services is not affected. What should I do if I am still having an issue? Create an incident support request. |
| Date | 26 September 2024 |
|---|---|
| Issue summary | Resolved The Cloudflare connectivity issue affecting SEED users has been resolved as of 26 September 2024, 11:30 SGT. Updated on: 26 September 2024, 09:33 SGT Impact: Users may have experienced issues accessing SGTS or GCC services during the outage. Workaround: If you are still facing issues, please turn Cloudflare WARP off and on again, and reboot your device. What should I do if I am still having an issue? Create an incident support request. |
| Date | 20 August 2024 |
|---|---|
| Issue summary | Resolved The issue has been resolved. Updated on: 20 August 2024, 2:25 PM SGT The access issues where SEED users were unable to access the GCC2.0 AWS portal on their GMDs and Comet devices have been resolved. Both TechPass and SEED teams have verified recovery. Impact: Users may have experienced disruptions accessing the GCC2.0 AWS portal on GMDs and Comet devices. GSIB was unaffected. Workaround: The issue has been resolved, so no workaround is necessary. What should I do if I am still having an issue? Create an incident support request. |
| Date | 31 July 2024 |
|---|---|
| Issue summary | Resolved The issue has been resolved. We will continue to monitor the situation for any relapse. Updated on: 31 July 2024, 08:43 SGT There is an ongoing issue with a subset of Microsoft services. Both TechPass and SEED teams are aware of the issue and are actively monitoring the situation. For more updates, refer to Microsoft Azure Status. Impact: Users may experience disruptions with some Microsoft services. Workaround: There is currently no workaround available. Please refer to the provided link for the latest updates. What should I do if I am still having an issue? Create an incident support request. |
| Date | 03 May 2024 |
|---|---|
| Issue summary | Connectivity issues have been identified through Cloudflare WARP on 2 May 2024, at 15:24 SGT. The SEED team has raised a high-priority ticket with Cloudflare and is actively working with them to resolve the issue. Updates will be provided as they become available. Impact: Users may experience access issues. Workaround: If you are still unable to access after reinstallation of the Cloudflare WARP client, kindly follow these steps and re-authenticate your Cloudflare WARP client. For detailed instructions, please refer to the troubleshooting guide. Posted on: 8 May 2024, 13:00 SGT What should I do if I am still having an issue? Create an incident support request. |
| Date | 01 February 2024 |
|---|---|
| Issue summary | SEED team will be implementing changes on 01 February, Thursday, from 10:00 to 11:00 SGT. The following changes will be implemented: - Egress IP Conditional Access Policies for GCC 2.0 AWS SSO enterprise application to all TechPass users on TechPass production environment. - Egress IP Conditional Access Policies for Azure portal to all TechPass users on TechPass production environment. Impact: There is no impact to current SEED users who are working with the Cloudflare WARP enabled, to access GCC and SGTS services. If you are facing the “You cannot access this right now” error, ensure that you are onboarded to SEED and enable Cloudflare WARP, before re-accessing the GCC or SGTS Resources. If you are still encountering issues, please refer to the troubleshooting guide. Posted on: 25 January 2023, 14:40 SGT What should I do if I am still having an issue? Create an incident support request. |
| Date | 24 January 2024 |
|---|---|
| Issue summary | SEED will be performing scheduled maintenance updates on 24 January 2024, from 14:00 SGT to 16:00 SGT. The maintenance involves patching of components and key rotation. Impact: There is no impact to current SEED users Posted on: 24 January 2023, 12:30 SGT What should I do if I am still having an issue? Create an incident support request. |
| Date | 9 January 2024 |
|---|---|
| Issue summary | Users might experience intermittent issues accessing the SEED dashboard on both GMD and GSIB devices. Impact: This issue may prevent users from accessing the SEED dashboard. Posted on: 9 January 2023, 15:30 SGT What should I do if I am still having an issue? Create an incident support request. |
| Date | 27 November 2023 |
|---|---|
| Issue summary | SEED will be rolling out updates for the admin view feature on 27 November 2023, from 18:00 SGT to 20:00 SGT. Impact: There is no impact to current SEED users. Posted on: November 27 2023, 15:30 SGT What should I do if I am still having an issue? Create an incident support request. |
| Date | 25 October 2023 |
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| Issue summary | Cloudflare has resolved the issues identified on 24 October 2023, 21:50 SGT. Issue started: 24 October 2023, 21:50 SGT Issue ended: 26 October 2023, 02:07 SGT Impact: Users on GMD are not able to access the following services. Affected services: CMP, SHIP-HATS, APEX, SEED. Please note that this disruption is limited to our non-production environment; services in the production environment are functioning normally.< Posted on:26 October 2023, 17:30 SGT What should I do if I am still having an issue? Create an incident support request. |
| Date | 09 October 2023 |
|---|---|
| Issue summary | Cloudflare has resolved the network issues identified on October 09 2023, 04:09 SGT. Issue started: October 09 2023, 04:09 SGT Issue ended: October 09 2023, 13:30 SGT Impact: Users are unable to access the internet using Cloudflare WARP. Disabling Cloudflare services temporarily can restore internet access; however, this may restrict access to certain Cloudflare-protected applications, including SGTS products. Posted on: October 09 2023, 15:30 SGT What should I do if I am still having an issue? Create an incident support request. |
| Date | 04 October 2023 |
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| Issue summary | Cloudflare has resolved the network issues identified on October 04 2023, 16:19 SGT. Issue started: October 04 2023, 16:19 SGT Issue ended: October 04 2023, 19:19 SGT Impact: Users may experience difficulties with DNS resolution, potentially leading to the inability to access the internet. Posted on: October 05 2023, 11:30 SGT What should I do if I am still having an issue? Create an incident support request. |
| Date | 09 July 2023 |
|---|---|
| Issue summary | Cloudflare has resolved the increased levels of 530 error identified on 09 July 2023, 15:26 SGT. Issue start time : 09 July 2023, 10:54 SGT Issue end time : 09 July 2023, 15:26 SGT Impact: Users may experience service degradation on their GMDs and intermittent connectivity to SGTS services and GCC. Posted on: 09 July 2023, 17:30 SGT What should I do if I am still having an issue? Create an incident support request with the support team. |
| Date | 05 June 2023 |
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| Issue summary | Cloudflare has resolved the network issues identified on 05 June 2023, 16:50 SGT. Issue start time : 05 June 2023, 13:30 SGT Issue end time : 05 June 2023, 17:11 SGT Impact: Users may experience service degradation on their GMDs and intermittent connectivity to SGTS services and GCC. Posted on: 05 June 2023, 18:00 SGT What should I do if I am still having an issue? Create an incident support request with the support team. |
| Date | 31 May 2023 |
|---|---|
| Issue summary | Cloudflare has resolved the network issues notified to us on 31 May 2023, 16:50 SGT. Issue start time : 31 May 2023, 15:32 SGT Issue end time : 31 May 2023, 17:23 SGT Impact: Users may experience service degradation on their GMDs. Posted on: 31 May 2023, 18:00 SGT What should I do if I am still having an issue? Create an incident support request with the support team. |
| Date | 05 April 2023 |
|---|---|
| Issue summary | Resolved: We identified and implemented a fix for Windows users who experienced connectivity issues with the latest Cloudflare WARP client(2023.3.381.0). Issue start time : 05 April 2023, 10:00 SGT Issue end time : 05 April 2023, 14:30 SGT Impact: Some of the Windows users would have been unable to connect to GCC 2.0 or SGTS services without a WARP connection. Posted on: 05 April 2023, 16:00 SGT What should I do if I am still having an issue? Create an incident support request with the support team. |
| Date | 18 December 2022 |
|---|---|
| Issue summary | We identified an issue with Cloudflare Access and Tanium on 18 December 2022, 12:00 SGT. Impact: Users were unable to authenticate their login while accessing SGTS services and GCC 2.0 services around this time. The impact duration was during non-business hours. Resolved: The issue was resolved on 18 December 2022, 13:15 SGT. Posted on: 18 December 2022, 13:50 SGT |
| Date | 21 October 2022 |
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| Issue summary | Users encountered intermittent HTTP request failures and may have received error code 409 or CORS Blocked messages on their HTTP clients while using Cloudflare WARP Gateway. This issue has been resolved by Cloudflare WARP. Issue start time: 20 October 2022, 19:45 SGT Issue end time: 21 October 2022, 05:34 SGT Impact: Users may have been unable to access Internet sites intermittently with Cloudflare WARP turned on. Posted on: 21 October 2022, 09:50 SGT |
| Date | 20 September 2022 |
|---|---|
| Issue summary | Identified: With the availability of Cloudflare 2022.8.861.0, we identified an issue on 13 September 2022. Generally, when SEED users connect to a VPN with Cloudflare WARP active, WARP gets disabled and re-enabled. If users disable WARP before connecting to the VPN, WARP gets re-enabled. Users experience issues while connecting to the VPN if it is not on the allowlist. Impact: Users cannot connect to the VPN if it is not on the allowlist. Action recommended: While we have raised an issue with Cloudflare to resolve this, if you are impacted, we suggest you uninstall WARP and wait for Microsoft Intune to push down the earlier version of WARP. Updates Fix: Newer version of Cloudflare WARP client will be installed on your GMD to resolve this issue. For more information, refer to announcement posted on 21 October 2022. Posted on: 21 October 2022, 11:11 SGT Resolved: This issue is resolved now. Posted on: 21 October 2022, 16:45 SGT |
| Date | 08 September 2022 |
|---|---|
| Issue summary | We identified an issue with Cloudflare Gateway on 08 September 2022, 14:41 SGT, and our users are currently unable to access Microsoft websites to authenticate their logins. We are working with Cloudflare to implement a fix. Impact: Users will not be able to authenticate their login while accessing SGTS services, including GCC 2.0. Posted on: 08 September 2022, 16:28 SGT Updates: Mitigated While waiting for a fix from Cloudflare, GovTech implemented a workaround on 08 September 2022, 17:00 SGT mitigating the issue at 17:15 SGT. Users will now be able to access SGTS services. Posted on: 08 September 2022, 17:22 SGT Resolved On September 09 2022, 08:26 SGT Cloudflare confirms that the issue has been resolved. |
| Date | 30 August 2022 |
|---|---|
| Issue summary | An issue was identified with Cloudflare Access on 30 August 2022, 12:00 SGT. A fix was implemented on 30 August 2022, 12:14 SGT and Cloudflare has resolved the issue at 12:39 SGT. Customer Impact: Users may not have been able to access the Internet and SGTS services during this time. |
| Date | 21 June 2022 |
|---|---|
| Issue summary | An issue has been identified with Cloudflare services on 21 June 2022, 14:34 SGT. A fix has been implemented on 21 June 2022, 15:20 SGT and we are monitoring the outcome. Customer Impact: Users may have observed 500 errors while accessing the Internet and Cloudflare protected SGTS services using Cloudflare WARP. While we monitor the fix, if you are still unable to access the Internet, please turn off WARP to access the Internet and create an incident support request with the respective SGTS service or product team. You may also visit the Cloudflare status page for recent updates on this issue. |
You may also visit the Cloudflare status page for recent updates on issues with Cloudflare Zero Trust, WARP, Cloudflare Tunnel and Cloudflare Access.