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Help & Support.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Help & Support - Stream</title>
<link rel="stylesheet" href="stylehelp.css">
</head>
<body>
<!-- Header Navigation -->
<header>
<nav>
<div class="logo_ul">
<a href="index.html"><img src="IMAGES/logo.png" alt="STREAM"></a>
<ul class="navigation-buttons">
<li><a href="index.html">Home</a></li>
<li><a href="movies.html">Movies</a></li>
<li><a href="tvshows.html">TV Shows</a></li>
<li><a href="kids.html">Kids</a></li>
<li><a href="musicindex.html">Music</a></li>
<li><a href="help.html" class="active">Help & Support</a></li>
</ul>
<img src="IMAGES/user.png" class="user-pic">
</div>
</nav>
</header>
<!-- Main Content of Help & Support -->
<main>
<section class="support-hero">
<h1>Help & Support</h1>
<p>Find answers to common questions, troubleshooting tips, and contact options.</p>
</section>
<!-- Account Management Section -->
<section class="account-management">
<h2>Account Management</h2>
<div class="faq-item">
<h3>How do I reset my password?</h3>
<p>If you forgot your password, click on the 'Forgot Password' link on the login page. Follow the instructions sent to your email to reset your password.</p>
</div>
<div class="faq-item">
<h3>How can I update my account information?</h3>
<p>To update your account details, go to your profile settings page. You can edit your name, email, and other personal information there.</p>
</div>
<div class="faq-item">
<h3>How do I cancel my subscription?</h3>
<p>If you'd like to cancel your subscription, please visit the 'Subscription' section in your account settings and follow the instructions to cancel.</p>
</div>
</section>
<!-- Billing Section -->
<section class="billing">
<h2>Billing</h2>
<div class="faq-item">
<h3>How do I update my payment method?</h3>
<p>To update your payment method, go to the 'Billing' section in your account settings and follow the instructions to add or update your payment details.</p>
</div>
<div class="faq-item">
<h3>Why was my payment declined?</h3>
<p>There could be several reasons for a declined payment. Please check with your bank or payment provider for more details.</p>
</div>
</section>
<!-- Device Support Section -->
<section class="device-support">
<h2>Device Support</h2>
<div class="faq-item">
<h3>What devices are supported?</h3>
<p>Our service is available on a wide range of devices including smartphones, tablets, smart TVs, and web browsers.</p>
</div>
<div class="faq-item">
<h3>How do I install the app on my device?</h3>
<p>Visit the app store on your device and search for 'Stream'. Follow the instructions to download and install the app.</p>
</div>
</section>
<!-- Streaming Issues Section -->
<section class="streaming-issues">
<h2>Streaming Issues</h2>
<div class="faq-item">
<h3>Why is my video buffering?</h3>
<p>Buffering can occur due to a slow internet connection. Try restarting your router or checking your internet speed.</p>
</div>
<div class="faq-item">
<h3>How do I improve video quality?</h3>
<p>Ensure you have a stable internet connection and adjust the video quality settings in the app.</p>
</div>
</section>
<!-- Contact Support Section -->
<section class="contact-support">
<h2>Contact Support</h2>
<p>If you can't find the answers you're looking for, feel free to reach out to us directly.</p>
<div class="contact-options">
<div class="contact-item">
<h3>Email Support</h3>
<p>Email us at <a href="mailto:support@stream.com">support@stream.com</a>. We aim to respond within 24 hours.</p>
</div>
<div class="contact-item">
<h3>Phone Support</h3>
<p>Call us at <strong>9988767675</strong> for immediate assistance during business hours.</p>
</div>
</div>
</section>
<!-- Troubleshooting Section -->
<section class="troubleshooting">
<h2>Troubleshooting</h2>
<p>If you're facing issues with streaming, try the following steps:</p>
<ul>
<li>Check your internet connection to ensure it's stable.</li>
<li>Try restarting the app or refreshing the page.</li>
<li>If the issue persists, clear your browser's cache and cookies.</li>
<li>Make sure your device's operating system and app are up to date.</li>
</ul>
</section>
</main>
<!-- Footer -->
<footer>
<p>© 2024 Stream OTT Platform. All rights reserved.</p>
</footer>
<script>
document.addEventListener('DOMContentLoaded', function() {
const faqItems = document.querySelectorAll('.faq-item h3');
faqItems.forEach(item => {
item.addEventListener('click', function() {
const answer = this.nextElementSibling;
answer.style.display = answer.style.display === 'block' ? 'none' : 'block';
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</script>
</body>
</html>