Openshot will not open- fresh install, new computer

[itsasooz]

Describe the bug
Freshly installed latest build onto new, fully updated Windows 11 machine. Program will not open, whether from program icon or an existing project (transported over from a backup on a previous computer). Program will open from cmd module during debug, but immediately closes if cmd is closed. Attaching copypaste of info listed in debug.

Expected behavior
Program opens normally

System Details

• OpenShot Version: 3.3.0
  cProgram FilesOpenShot Video Editor.txt

• libopenshot Version: 0.4.0

• Platform: Windows-10-10.0.26100

• Processor: Intel64 Family 6 Model 170 Stepping 4, GenuineIntel

• Machine: AMD64

• Python version: 3.8.9

• Qt5 version: 5.15.2

• PyQt5 version: 5.15.4

• Qt Detected Languages: ['en-US']

• LANG Environment Variable:

• LOCALE Environment Variable:

• Daily Build: Skipped this step

Log Files

• openshot-qt.log (27 KB)
• libopenshot.log: File too small or empty (not uploaded)

Exception / Stacktrace
No stacktrace found in log files

[Colorjet3]

Which edition of Windows 11 are you running? In the Search field from the Win 11 desktop, type "About your PC", excluding the quotes and press the Enter key.

In the Windows specifications section find the Edition of Windows. If this is Windows 11 N then you need to install the Windows 11 Media Pack.

[itsasooz]

It's Home. Will I still need to install the pack?

[Colorjet3]

You shouldn't for the Home version. When running OpenShot via the CMD prompt in debug mode, it is normal behavior that OpenShot will close when the CMD prompt is closed.

A few questions:

1. Are you running 32bit or 64 bit Windows 11? the "About your PC" will tell you that as well.
2. Are you using a laptop or a desktop computer?
3. What is your output audio device (speakers, headphones, etc?).

Give this a try:

1. Ensure that you have all the latest Microsoft Windows 11 updates.
2. Ensure that you have the latest manufacturer driver updates.
3. Ensure that the audio drivers are up-to-date.
4. Go to Add or Remove Programs and uninstall OpenShot.
5. Delete c:\users\username.openshot_qt folder.
6. Restart your computer.
7. Download a fresh installation binaries from openshot.org.
8. Install it and see if it starts this time.

[itsasooz]

1. 64 bit
2. Laptop (LG Gram)
3. Currently using bluetooth headphones, though problem persists on speakers.

Have attempted the reinstall with driver updates- no dice. (Everything was already at most recent updates but I checked just in case.)

[Colorjet3]

Thank you for that information @itsasooz I am not familiar with LG Gram. What is LG Gram?

I am wondering if it has something to do with the laptop display configuration. See if you can lower the resolution. You don't by any chance have a secondary monitor on this laptop? If you do, disconnect it for now and test OpenShot again.

[itsasooz]

It's one of these fellers: https://www.lg.com/us/laptops

I've played around with the resolution and scaling to no avail. The only other thing to do with the display I can think of is there's a program called "LG Smart Assistant" that controls adjustments to the hardware (brightness, color warmth, fan, etc.). I have no idea how to disable it; I'm not sure it's possible. :/

[Colorjet3]

Hmmm....not sure what is going on her. So you say that OpenShot does run if you start it in debug mode from a command prompt (openshot-qt-cli.exe --debug).

Let's try a different debug mode and see if we can additional information. This assumes that "openshot.settings" file was created when you initially ran the debug command above.

1. Make sure you are not running the openshot-qt-cli.exe --debug.
2. Go to c:\users\username.openshot_qt folder. If you don't see this folder then you need to change your File Explorer setting to display hidden files and folders.
3. In this folder find a file named openshot.settings.
4. Open this file with notepad or any text editor. Be very careful about changing things in here. you don't want to add a space, blank, etc.
5. Search for "Debug Mode". Find the line that says "Debug Mode (Verbose)".
6. The line above this should say "value": false, <--- change the false to true. It should look like this: "value": true,
7. Save the file.
8. Try running OpenSHot using th enormal icon.
9. Wait about a minute.
10. In c:\users\username.openshot_qt folder you will find two log files. Please share those with us.

[itsasooz]

Sorry for the delay!

There doesn't seem to be a openshot_settings file, and only one log. (I made sure I could see hidden just in case, no dice.) Attaching the singular log.
openshot-qt.log

[Colorjet3]

Hello @itsasooz I have assigned this to the lead developer and hopefully he will have some other ideas to identify and resolve this issue.

[itsasooz]

Thanks so much! Hopefully we can straighten this out, because I loved using the software on my previous computer!