FAQ

Error handling

How to handle error 471 (No suitable account of requested type found, but user has some other accounts)

User is having Smart-ID Basic account which can only be used in Swedbank's and SEB's internet bank.

Following message should be displayed:

You are using a Smart-ID Basic account which can only be used in Swedbank's and SEB's internet bank. Please upgrade your Smart-ID account. You should create a new account electornically using your ID-card or by visiting Swedbanks' or SEB's bank office.

See Smart-ID FAQ for more information. https://www.smart-id.com/help/faq/

Different registration methods: https://www.smart-id.com/help/faq/#registering-585 (ENG)

Requirements for ID-card registration: https://www.smart-id.com/help/faq/#requirements-for-id-card-registration-1509 (ENG)

Smart-ID registration in bank office: