Cannot login to custom JIRA site due to 400 errors :(

[naris]

Describe the bug
Whenever I attempt to Authenticate with my company's (Epsilon/Publicis) Jira server (Custom site) it fails with this error:

Authentication error

Error authenticating with Jira: AxiosError: Request failed with status code 400

‌

I enter the URL: https://jira.cnvrmedia.net/ (which is only accessible from my company's network/VPN) and the personal access token I generated and get the error every time. This has NEVER worked :(

To Reproduce
Steps to reproduce the behavior:

1. Go to Atlassian Settings
2. Click on ADD CUSTOM JIRA SITE
3. Attempt to add the Publicis/Epsilon site (from within the Publicis/Epsilon network/VPN)
4. See error

Expected behavior
The plugin should connect to the JIRA server

Screenshots
If applicable, add screenshots to help explain your problem.

Environment and Version (please complete the following information):

• Atlassian Plugin Version (3.4.0)
• Visual Studio Code Version (1.93.1)
• Is this a local or cloud environment? Enterprise / Data Center?
• If Cloud, Browser (chrome, safari) VSCode / Edge

Additional context
Add any other context about the problem here.

[bwieger-atlassian-com]

@naris Thanks for raising this.

Couple of questions if you don't mind:

1. Do you know what version of JIRA DC you are running on?
2. Are you using a local environment for your VSCode or running through a Remote Development environment (eg: CodeSpaces, Project IDX ... etc)

[naris]

We have Jira v9.12.13
The is a local VSCode on my laptop.

[bwieger-atlassian-com]

@naris we made an update in 3.4.3 that may have solved this for you. Technically, that was a 404 error that we fixed and yours is a 400.

If you are still having issues on 3.4.3, could you:

1. Take some screenshots
2. Let us know if there is anything unusual about your username. Any special characters or whitespace?