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New product upload always fail #822

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serrq opened this issue May 14, 2024 · 3 comments
Open

New product upload always fail #822

serrq opened this issue May 14, 2024 · 3 comments

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@serrq
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serrq commented May 14, 2024

1000111514

@EmilJunker
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I can see the product on the Open Food Facts website. It was added successfully by user "waistline-app" (which is the default user when uploading products with Waistline).

https://world.openfoodfacts.org/product/8028196001399/piadina-integrale-il-buongustaio

However, the product image is missing, so I assume the image upload failed and that's the reason why you see the error message.

Maybe the OFF image service was down when you tried to upload this 🤷. How long did it take for the error message to appear after you pressed the upload button? Was it just a few seconds or did it take longer?

@serrq
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serrq commented May 15, 2024

I tried with/without image. Never success. The error is shown after two/three seconds. I can see the upload gear running for few seconds...

@EmilJunker
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Waistline doesn't let you upload a product without at least one image.

If the error came after two or three seconds, it was almost certainly a server issue. There is not much we can do about that.

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