gen-cpx.config.sample

% A sample config file.
% when invoking the erl shell, pass -config file-basename
% (for this file, -config gen-cpx
% for use with the devboot script, pass -f gen-cpx.
% to use this after doing rebar generate, copy this to
% "rel/openacd/etc/app.config"
% To use this file, remove .sample from the end.
% Change the nodes to those you plan to use, adding or 
% removing as needed.
[{'OpenACD', [
	% required
	{nodes, [node1@host1, node2@host2]},

	% the following should be here.
	{console_loglevel, info},
	{logfiles, [{"full.log", debug}, {"console.log", info}]},

	% everything else is entirely optional.
	% when OpenACD starts, these are compared to what is in the cpx_value
	% mnesia table.  This file wins.  Anything not here can be configured
	% via the web gui, which is stored in the mnesia table.

	% The folder (relative to priv) to find static web content
	{webdir_dynamic, "www/dynamic"},

	% How long a call should ring to an agent before swapping agents
	{default_ringout, 60},

	% Where to find the RSA key; the public key is assumed to have the same
	% name, but with .pub on the end.  If it starts with a /, it's an absolute
	% path.  Otherwise it is releative to the run dir of openacd.
	{rsakey, "key"},

	% Where to find the certificate to use for ssl.  If it starts with a /, 
	% it's an aboslute path.  Otherwise it is relative to the run dir of 
	% openacd.
	{certfile, "openacd.crt"},

	% The rest of these default to undefined.

	% Where to put media archives (like voice call recordings).
	% The archive path uses ruby-style interpoation for variables. Anything 
	% of form #{variable_name} is replaced.  A media appends the file 
	% extension to this path; this path should point to the actual file to 
	% create (not just a directory).
	% available variables:
	%	year - The full 4 digit year
	%	month - 2 digit month
	%	day - 2 digit day
	%	callid - The full call id (_not_ caller id)
	%	calltype - email, voice, voicemail ...
	%	calldirection - inbound or outbound
	{archivepath, "/#{year}/#{month}/#{day}/#{calltype}-#{callid}"},

	% To get the 'bug' button to work in the agent interface, fill this
	% in with the url path to a mantis installation.
	{mantispath, "http://example.com/mantis"},

	% Options to present to an agent attempting to transfer a call to queue.
	{transferprompt, {
		[{"hiddenName", "Visible Label", "regex|\d+"}],
		['_queue', {'_profile', "Default"}, skill1]
	}},

	% Maximum number of times an agent can ringout in a row before 
	% a forced logout occurs.  if undefined, an agent is never forced to
	% logout.
	{max_ringouts, 3},

	% Tells OpenACD to start "plugin applications".  A plugin application
	% is an erlang app that runs on the same node asn OpenACD.  They are
	% responsible for supervising themselves, and should expect no help
	% from OpenACD.  They can assume OpenACD is running when they are 
	% launched.
	%
	% Place erlang applicactions and thier dependancies (if needed) in the
	% plugins directory.  OpenACD will add all the needed directories on 
	% demand.  It will load the app file, start any dependancies using
	% application:start/1, ending with starting the starting the plugin 
	% itself.
	%
	% If the plugin stops for any reason, there is no guarentee it's 
	% dependancies are stopped.  OpenACD handles the case of already running
	% dependancies gracefully.
	{plugins, []},

	% Tells OpenACD where to find plugin applications, as well as any 
	% additional applications that may be needed which are not included
	% in the standard erlang distribution.
	{plugin_dir, "plugins"}

]}].