From 6fb5e8f26c0c607e1f48fe17ee4587d6d5b20e19 Mon Sep 17 00:00:00 2001 From: Edwin Lee Date: Wed, 22 Sep 2021 13:17:45 -0500 Subject: [PATCH] Update references to helpdesk --- doc/essentials/src/essentials.tex | 10 ++++------ .../converting-older-version-energyplus-files.tex | 2 +- release/readme.html | 7 ++----- 3 files changed, 7 insertions(+), 12 deletions(-) diff --git a/doc/essentials/src/essentials.tex b/doc/essentials/src/essentials.tex index 8be737de0bc..62618dcf468 100644 --- a/doc/essentials/src/essentials.tex +++ b/doc/essentials/src/essentials.tex @@ -750,10 +750,8 @@ \section{Creating and Editing Input Files} a good text editor is an important application to have when working with EnergyPlus. There are many different \href{https://en.wikipedia.org/wiki/Comparison_of_text_editors}{text editors}, and a few have special features related to the IDF format such as -syntax highlighting including \href{https://github.com/bigladder/atom-language-energyplus}{Atom} and -\href{https://github.com/jmarrec/notepad}{Notepad++} - -%and \href{http://energyplus.helpserve.com/knowledgebase/article/View/102/47/ultraedit-syntax-highlighting-file---v80}{UltraEdit}. +syntax highlighting including \href{https://github.com/bigladder/atom-language-energyplus}{Atom}, +\href{https://github.com/jmarrec/notepad}{Notepad++}, and \href{https://energyplushelp.freshdesk.com/}{UltraEdit}. Another editing choice for IDF file is the IDF Editor which comes with EnergyPlus in the \textbackslash PreProcess\textbackslash IDFEditor @@ -1059,8 +1057,8 @@ \section{Versions and Updating} \item IDFVersionUpdater program (shown below) is included in the installation and works on multiple platforms. It is located in the Preprocess\textbackslash IDFVersionUpdater folder. It can convert from EnergyPlus 7.2 to the most recent version, -and even older versions can be converted if the proper files are downloaded -from the \href{http://energyplus.helpserve.com/Knowledgebase/List/Index/46/converting-older-version-files}{helpdesk}. +and even older versions can be converted if the proper files are requested +from the \href{https://energyplushelp.freshdesk.com/}{helpdesk}. It can also update a group of files. It is documented in the Chapter titled ``Using Older Version Input Files - Transition'' in the AuxiliaryPrograms document. diff --git a/doc/tips-and-tricks-using-energyplus/src/input/converting-older-version-energyplus-files.tex b/doc/tips-and-tricks-using-energyplus/src/input/converting-older-version-energyplus-files.tex index bc13c974053..9618be9f08b 100644 --- a/doc/tips-and-tricks-using-energyplus/src/input/converting-older-version-energyplus-files.tex +++ b/doc/tips-and-tricks-using-energyplus/src/input/converting-older-version-energyplus-files.tex @@ -4,7 +4,7 @@ \section{Converting Older Version EnergyPlus Files}\label{converting-older-versi If the older version is from a previous release (since Version 7.2), then yes. Use the IDF Version Updater utility in the PreProcess folder of your EnergyPlus install. Simply select the file that needs to be updated by finding it on your computer and the click on the Update File button. This will update the older IDF file to the latest version of EnergyPlus installed on the computer. -If the older version is older than Version 7.2, then you must use the multiple transition program. You can download the transition programs from the \href{http://energyplus.helpserve.com}{EnergyPlus Help Desk Support} site. After clicking on this link, go to the ``downloads'' tab. +If the older version is older than Version 7.2, then you must use the multiple transition program. You can request the transition programs from the \href{https://energyplushelp.freshdesk.com/}{EnergyPlus Help Desk Support} site. After clicking on this link, go to the ``downloads'' tab. The Multiple Transition folder is set up on the EnergyPlus install. diff --git a/release/readme.html b/release/readme.html index 0bed04f7457..85e82b42d8c 100644 --- a/release/readme.html +++ b/release/readme.html @@ -218,11 +218,8 @@

Multiple Version Conversions

- Converting Older Files - will contain the necessary readmes and zip/tar files of programs to convert IDFs from V1.0 to - the current version. + helpdesk (energyplushelp.freshdesk.com) to request multiple + conversion set of programs.

Documentation