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Here are the possible triggers for email notifications:
Ticket has been created
Ticket has been updated
Ticket has been assigned
Ticket has status has been changed
Comment has been added to a ticket
These should be configurable, work through event 'subscription', or set in user preferences - some users would rather not have tons of email from the helpdesk
The text was updated successfully, but these errors were encountered:
Give email notifications a thought.
Here are the possible triggers for email notifications:
These should be configurable, work through event 'subscription', or set in user preferences - some users would rather not have tons of email from the helpdesk
The text was updated successfully, but these errors were encountered: