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Email Notifications #20

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redknitin opened this issue Oct 30, 2017 · 0 comments
Open

Email Notifications #20

redknitin opened this issue Oct 30, 2017 · 0 comments

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@redknitin
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Give email notifications a thought.

Here are the possible triggers for email notifications:

  • Ticket has been created
  • Ticket has been updated
  • Ticket has been assigned
  • Ticket has status has been changed
  • Comment has been added to a ticket

These should be configurable, work through event 'subscription', or set in user preferences - some users would rather not have tons of email from the helpdesk

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