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Contacts not synced after rename, photo missing #13670
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I think a debug log would still be helpful. If you open up Signal and tap the pencil icon on the bottom right, it should open up current contacts. From there, either scroll to the bottom to the 'Refresh contacts' options or at the top of the screen there's the three vertical dots menu that if you click on should also give you the option to refresh contacts. If the refresh does not help, head to Settings > Help > Debug log and we can look into this further. |
Updating contacts updated only half of the contacts. The most used ones are still old. Here's the log: https://debuglogs.org/android/7.14.2/e50427a41a21824249c1c1e769d2dec0320fe5faf260fedc9941093bd963be85 |
I have the same problem after splitting one contact with two phone numbers. After splitting this contact into two single contacts with different names signal keeps one contact with the two numbers and the old name. Update:
..very simple and no data got lost. At least in my case. |
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions. |
I deleted the CardDAV account on my phone and have set up everything from scratch. All contacts were gone, now all are back. But many without photos. Photos can be seen in the Android contacts but not in Signal (neither on Android nor Windows). Seems like Signal doesn't like photos anymore. Follow-up: #13827 |
Bug description
I've set up Signal on Android and Windows long ago. The contacts came from my phone and had all images and what you'd expect. Recently I cleaned up some contacts and renamed some of the contacts. Now these names are not showing up properly in Signal both in Android and Windows. There are still the old names and the images I have set for the contacts are missing. When I open the contact in the Android app, it opens the default contacts app but with the old version of the contact that's not in my phone contacts. I has the old name and no photo. I don't know where the Signal app has made up that contact but it's not supposed to have or use it.
Steps to reproduce
Actual result: Name doesn't chane in Signal, photo is missing (both Android and Windows)
Expected result: New name, same photo (both Android and Windows)
Screenshots
You can imagine how it looks.
Device info
Device: Samsung S10e
Android version: 12
Signal version: 7.13.4 (Android), 7.21.0 (Windows)
Link to debug log
Probably happened a while ago.
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