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I have searched searched open and closed issues for duplicates
I am submitting a bug report for existing functionality that does not work as intended
This isn't a feature request or a discussion topic
Bug description
I attempted to move Signal to a new device.
Some prerequisites:
My account has registration lock enabled
I know the PIN, and the PIN is correct. The old device prompted me for it at some point during the process and confirmed that it was correct.
The SIM card was still in the old phone
Versions involved were:
[1] v7.24.2 Play Store (but not sure, I think I was using Website APK before and then updated?)
[2] v7.25.0 or v7.25.1 Website APK downloaded from GitHub releases (whichever was latest at around 18:00 UTC on the 22nd of November), initially used on new device
[3] v7.24.2 Website APK (downgraded/reinstalled to on new device)
[4] v7.25.2 Website APK on further attempts
[5] v7.25.2 Play Store APK
Steps I took:
I initially started the device-to-device transfer from version [1] on the old device to version [2] on the new device
The chat transfer succeeded
I then proceeded to the registration on the new device. It prompted me:
for the phone number, which I entered manually, and confirmed the prompt that costs may be incurred. No SMS was sent at this point.
Immediately the Signal PIN (without completing the phone number verification first), which I entered
then back to the phone number screen, with the number still filled in, I confirmed the same prompt. The verification screen now opened, an SMS was sent to the number, and I manually copied the code.
it then went back to a slightly different looking Signal PIN input, where I input the PIN again
I was then sent to the "Account locked" screen that you get when trying to register only with the number against a number that has registration lock enabled
After Step 3, my old device had been unregistered (which I understand to be by design).
My old device had a prompt like "Registration failed on new device, go back to this one?" (I don't remember the exact wording), and I pressed this. However, both the old and new devices remained unregistered.
I then considered if the GitHub release APK [2] I installed on the new device might have been defective/buggy, and uninstalled it (since it was a downgrade), replacing it with [3].
I tried to register the account there (on the device device), without a chat migration that was now impossible, and ran into the same exact flow issue
I tried to register the account on the old device that still had my chats, and ran into the exact same flow issue
I then had the idea to try out the Play Store APK [5] which I installed on the new device. I then tried registering the account there, which went flawlessly. I was first prompted for the number, then the PIN (without the weird double prompting), and got into my account despite the registration lock.
I then disabled the registration lock using that app
Now I was able to re-register the old device (which I in the meantime had upgraded to version v7.25.2 from the website as well). That flow looked as follows:
Phone number prompt, like described above
PIN input again immediately after, except I pressed "Skip" there this time
Phone number prompt again like above, except automatic on this phone
PIN input again, this time I entered it
TL;DR is: The re-registration flow in the website APK version seems quite buggy, it seems as though some activities/screens are competing for when they should be shown, and in the end, the PIN is not actually used to solve the registration lock. It works fine in the same version installed from the Play Store.
Guidelines
Bug description
I attempted to move Signal to a new device.
Some prerequisites:
Versions involved were:
Steps I took:
TL;DR is: The re-registration flow in the website APK version seems quite buggy, it seems as though some activities/screens are competing for when they should be shown, and in the end, the PIN is not actually used to solve the registration lock. It works fine in the same version installed from the Play Store.
Screenshots
Short screencap showing the flow issue:
https://github.com/user-attachments/assets/817d1223-dbc4-45a0-a548-1f7fca6a24ec
Device
Google Pixel 7a (lynx)
Android version
15, GrapheneOS 2024111800
Signal version
At least from 7.24.2 to 7.25.2, see text for all versions used
Link to debug log
https://debuglogs.org/android/7.24.2/d5bb7fbe7f5857529047b50bfc4ac4b850a8391f2f2b0abb7e1a26fd8feaf879
From the logs, it looks like somehow the app thinks that there is no registration lock, and then fails because it was indeed set.
The text was updated successfully, but these errors were encountered: