watson_assistant_tutorial.json

{"name":"Watson Assistant tutorial","intents":[{"intent":"Customer_Care_Appointments","examples":[{"text":"Can someone support me at home?"},{"text":"Can you explain me this in my house?"},{"text":"Could I speak to someone in the store next tuesday?"},{"text":"Could you cancel the engagement I had tomorrow in my apartment?"},{"text":"How can I change the schedule?"},{"text":"I am due at a store tomorrow at 2pm and wish to change my appointment please?"},{"text":"I need to reschedule"},{"text":"I prefer a face to face visit"},{"text":"Is it possible to set a date?"},{"text":"I want to cancel the appointment that I have with the store"},{"text":"I want to talk in person with someone about my case"},{"text":"I would like to discuss my situation face to face"},{"text":"I would like to make an appointment to visit the nearest store to my location."},{"text":"Make an appointment"},{"text":"Set up an appt"},{"text":"Store appointment"},{"text":"Want to change my visit"},{"text":"What time can I meet the staff?"},{"text":"When can I meet with one of your employees at your store?"},{"text":"Can I book an in person session to learn how to use my new phone at the store near my house?"}],"description":"Schedule or manage an in-store appointment."},{"intent":"General_Agent_Capabilities","examples":[{"text":"How do I use you?"},{"text":"How can you help me?"},{"text":"How can you help?"},{"text":"How can I use you?"},{"text":"Hi, what do you do?"},{"text":"Help now"},{"text":"Do you have a list of things I can talk to you about?"},{"text":"What are you good at?"},{"text":"What features are in here?"},{"text":"What else can you help me with?"},{"text":"What do you handle?"},{"text":"What do you do?"},{"text":"How can you solve my problems?"},{"text":"I'd like to know what type of questions you can answer for me."},{"text":"I do not know what to ask"},{"text":"Is there anything you can help me with?"},{"text":"Tell me about what kind of things you do?"},{"text":"Tell me something"},{"text":"What are my options?"},{"text":"What are my options that you can help with?"},{"text":"What are you able to deal with?"},{"text":"What are you able to understand?"},{"text":"What are you capable of?"},{"text":"What is this 4?"},{"text":"What are your skills?"},{"text":"What are you used for?"},{"text":"What can I ask you to do?"},{"text":"Can you tell me what services you are able to help me with?"},{"text":"Can you please give me a list of the types of things you can help me with?"},{"text":"Where can I find the frequently asked questions?"},{"text":"What kinds of things can you do?"}],"description":"Request capabilities of the bot."},{"intent":"Customer_Care_Employment_Inquiry","examples":[{"text":"What is your jobs web site?"},{"text":"What employment opportunities are currently available?"},{"text":"What are the jobs you are hiring for?"},{"text":"What are the job openings available with the company?"},{"text":"Well I m asking what level of the marketing position your company is looking for"},{"text":"Search job"},{"text":"Is there any current employment opportunities?"},{"text":"I need to find some work"},{"text":"I am looking for a job and would like to know if you have anything available.."},{"text":"How would I go about joining your company?"},{"text":"Hire me please"},{"text":"Halp me I need work"},{"text":"Can I join you guys?"},{"text":"Are you hiring at the moment?"},{"text":"Where is your careers page?"},{"text":"Are there any job vacancies currently open at your company?"},{"text":"What's the process for job application?"},{"text":"What positions do you have available?"},{"text":"What kind of jobs do you have?"},{"text":"What jobs are available that are hiring for now?"}],"description":"Find job opportunities."},{"intent":"Customer_Care_Contact_Us","examples":[{"text":"Who can I call?"},{"text":"Can I contact the business by post?"},{"text":"Can I get some more information?"},{"text":"Can I text you a question?"},{"text":"Can you give me the number to the general manager?"},{"text":"Hi can you let me have the telephone number of my local store please?"},{"text":"How can I contact your business?"},{"text":"How do I best contact you when there has been a problem with my bill?"},{"text":"I need someone to call me. can you please arrange that!?"},{"text":"Is there a phone number to your shop at fort worth tx?"},{"text":"I want to know number to the store closest to me"},{"text":"I would like to speak to customer service."},{"text":"Need your phone number"},{"text":"Tell me the number to your general department"},{"text":"What is the closest store's phone number?"},{"text":"What is the customer number?"},{"text":"What is the phone number to call to order new line of service?"},{"text":"What is you email?"},{"text":"Where can I reach the company personally?"},{"text":"Which is the number of the main office here in los angeles?"}],"description":"Find basic contact information."},{"intent":"General_Negative_Feedback","examples":[{"text":"Stupid"},{"text":"Why are you so annoying?"},{"text":"You are very frustrating"},{"text":"You do not seem smart"},{"text":"You're really frustrating"},{"text":"You're really irritating"},{"text":"Do not like you?"},{"text":"Everyone hates you"},{"text":"You're too stupid"},{"text":"Hate you"},{"text":"I do not like you"},{"text":"I hate this!"},{"text":"I hate you"},{"text":"Why are you stupid?"},{"text":"You are having delusions"},{"text":"Quit annoying me"},{"text":"You are on my nerves"},{"text":"Robots are boring"},{"text":"Robots are stupid"},{"text":"It is annoying"}],"description":"Express unfavorable feedback."},{"intent":"Customer_Care_Notification_Preferences","examples":[{"text":"Change notifications to sms"},{"text":"Changing my notification preferences"},{"text":"How can I modify notification alerts?"},{"text":"How can I update my delivery methods?"},{"text":"How do I change credit card transaction alerts?"},{"text":"How to change my notification preferences?"},{"text":"How to customize notifications that I am receiving?"},{"text":"How to switch over from sms to email delivery alert?"},{"text":"I need to change my current alert method to something else"},{"text":"I request to get alerts via email"},{"text":"I want my bank messages to notify me on emails as well"},{"text":"I want to stop getting emails every time my card gets swiped"},{"text":"Notifications are to be received on sms"},{"text":"Tell me process to change alerts method"},{"text":"How can I edit delivery methods to new one?"},{"text":"How can I change delivery method?"},{"text":"Can I use another way of receiving alerts by editing existing one?"},{"text":"Can you help me with changing delivery method?"},{"text":"Can you send alert on my whatsapp?"},{"text":"Can you send text notifications to additional mobile number?"}],"description":"Manage user's notifications."},{"intent":"General_Security_Assurance","examples":[{"text":"Is this an official chat?"},{"text":"Secure conversation?"},{"text":"What guards do you have in place to protect your customer's data?"},{"text":"What makes this chat trustworthy?"},{"text":"What safety measures are used to ensure that chat is secure?"},{"text":"Why would I trust this chat?"},{"text":"Will my conversation remain secured?"},{"text":"Are you safe?"},{"text":"Are you safe on hackers?"},{"text":"Can I be sure that my stored card details are held securely?"},{"text":"Conversation secure?"},{"text":"Customer info secured?"},{"text":"Do you have protection against hacks?"},{"text":"How do I know if my card info is kept safe?"},{"text":"How do I know this chat is not a scam?"},{"text":"How is my credit card info secured?"},{"text":"How safe is my data?"},{"text":"I'd like proof of a secure chat"},{"text":"In what way can I tell if my plastic is safe?"},{"text":"Is my card info secure?"},{"text":"Is my payment information secure?"},{"text":"Is there a reason to distrust this chat?"},{"text":"Is this a trusted chat site?"},{"text":"Is this conversation secure?"},{"text":"Precautions hackers?"},{"text":"Protection hacks?"}],"description":"Express concerns about the security of the bot."},{"intent":"Customer_Care_Profile_Security_Questions","examples":[{"text":"Can I change the saved security questions I use when accessing my account via the phone?"},{"text":"Can I reset my online security answer?"},{"text":"Can you reset my security question?"},{"text":"Help me with security questions"},{"text":"Hi I want to know if I can change my security settings for talking to customer services over the phone?"},{"text":"How can I set up a phone security question?"},{"text":"I have a feeling that default security questions for accessing my account are too generic and weak. is there a way to have them changed?"},{"text":"I have forgotten my phone security questions"},{"text":"I need to change my questions to get in"},{"text":"Is it possible to change the security questions I use to access my account when I call you?"},{"text":"It has been a while since I updated my online security questions. can you give me directions on how I can edit my account to create better, more recent and more secure questions?"},{"text":"I want to know my security question when I'm dealing with customer service representative."},{"text":"I would like to change the security question used to access my account. could you please explain the procedure."},{"text":"My email may have been hacked so I'm changing all my passwords and security questions can you change the ones I use for talking to customer support?"},{"text":"Security question answers"},{"text":"Security verification question"},{"text":"Update security questions"},{"text":"What are my profile questions?"},{"text":"When I talk to a customer rep, what security questions can I use?"},{"text":"Why do I need to answer security questions when I speak to a representative on the phone?"}],"description":"Review or change user's security questions."},{"intent":"General_Greetings","examples":[{"text":"How is it going?"},{"text":"How r u?"},{"text":"Looking good eve"},{"text":"Who is this?"},{"text":"What's up?"},{"text":"What's new?"},{"text":"Ok take me back"},{"text":"Hi there"},{"text":"Good day"},{"text":"Good evening"},{"text":"Good morning"},{"text":"Good to see you"},{"text":"Greetings"},{"text":"Hello Agent"},{"text":"Have you been well?"},{"text":"Hello"},{"text":"Hello I am looking for some help here"},{"text":"Hey how are you doing"},{"text":"Hey there all"},{"text":"Hey there"},{"text":"Hey twin"},{"text":"Hey you"},{"text":"Hi advisor"},{"text":"You there"},{"text":"How are things going?"},{"text":"How are you today?"},{"text":"How have you been?"}],"description":"Greet the bot."},{"intent":"Customer_Care_Transfer_Points","examples":[{"text":"Am I able to move points?"},{"text":"Can I carry over my points?"},{"text":"Can I give my points for my friend?"},{"text":"Can I have my points transferred to a different account please?"},{"text":"Can I transfer my minutes to my wife's phone?"},{"text":"Can I transfer to another account my points?"},{"text":"Can you carry my points over to other account?"},{"text":"Can you tell me how I can place my prior account points into my new account?"},{"text":"Could you move my points total please?"},{"text":"How can I move points from one account to another?"},{"text":"How do old account points transfer to new account?"},{"text":"How to transfer points to a new account please?"},{"text":"I'd like to transfer credits to a new account"},{"text":"I have a new account and want my points moved there"},{"text":"I need to share points between two accounts"},{"text":"Is it possible to send my credits to a buddy?"},{"text":"Is there any way I can move points balance to a new account?"},{"text":"I would like to send my credits to a relative"},{"text":"Transfer mileage"},{"text":"What can be done to to send points?"}],"description":"Transfer points between accounts."},{"intent":"Customer_Care_Profile_Password","examples":[{"text":"What is the pin that is used to speak to a representative?"},{"text":"Where can I find information about changing my card pin?"},{"text":"What password do I use when chatting with an agent?"},{"text":"What is the policy for revising my current pin number?"},{"text":"What are the rules for a valid password?"},{"text":"Wanna change pass"},{"text":"Tell me the steps to change the pin on my credit card"},{"text":"Reset password"},{"text":"My password has stopped working"},{"text":"Locate pin"},{"text":"I want to create new code for my credit card"},{"text":"I need to talk to customer service, but I've lost my password. can you help me?"},{"text":"I have had the same pin used to contact telephone customer support for a long time and would like to change it. could you please help me to set this up."},{"text":"I have a pw issue"},{"text":"I forgot my password"},{"text":"I don't remember my debit card pin. how do I recover it?"},{"text":"How to renew pin of credit card?"},{"text":"How do I get a new 4-digit code?"},{"text":"How do I find out the pin I need to use speak to someone on the phone?"},{"text":"Can you assist me with card code change?"}],"description":"Retrieve or change user's password."},{"intent":"Customer_Care_Authorized_User","examples":[{"text":"I would like to add someone to my account who will be authorized to access the account and make changes."},{"text":"Please update my account to allow my spouse to access the account?"},{"text":"I would like to add my wife to my account with access and management privileges"},{"text":"Add new user please"},{"text":"Add user"},{"text":"Can I add another person to have authority over my account?"},{"text":"Can I add another user?"},{"text":"Can you help me add another user to this account?"},{"text":"Hi, how can I add a user so he can have all the access to my account?"},{"text":"I'd like to add a person to my billing account"},{"text":"I need to add someone to my account settings."},{"text":"Is it possible to add a user that is allowed to do change everything but cannot anything on the financial part?"},{"text":"I want to add a new user who can make changes to and use the account, while I retain sole ownership?"},{"text":"I want to add a secondary user to my account"},{"text":"I want to add my roommate to my plan, but keep sending the bill to me. can I do that here?"},{"text":"I want to add my wife to the account"},{"text":"I want to add someone who can access my account."},{"text":"I want to authorize my spouse to be able to make changes in my account, but not correlated with any financial or ownership responsibilities."},{"text":"I would like to add an authorized user to my account."},{"text":"I would like to add my son to my account. I want him to be able to access the account and to make any changes he needs. can you help me with this?"}],"description":"Change who has access to an account."},{"intent":"Customer_Care_Cancel_Account","examples":[{"text":"What do I have to do to stop all my services with you and close my account?"},{"text":"What is the procedure on canceling my account?"},{"text":"Cancel account"},{"text":"Cancel plan"},{"text":"Cancel service please"},{"text":"Can you please terminate this service?"},{"text":"How do I cancel my phone service with your company?"},{"text":"How do I close out my account?"},{"text":"I am not very happy with services rendered on your part and want my account closed."},{"text":"Id like to cancel or stop my service from my account"},{"text":"I need help with cancellation"},{"text":"I need to close my account at this time."},{"text":"I want to cancel."},{"text":"I want to cancel my service"},{"text":"I want to disconnect my service"},{"text":"I would like to cancel my service, can you do that for me?"},{"text":"My phone is broken so I am wondering if I could cancel my contract"},{"text":"Please close my data card account"},{"text":"Put an end to my account."},{"text":"Terminate service"}],"description":"Cancel or close an account."},{"intent":"Customer_Care_Store_Hours","examples":[{"text":"At what hour can I swing by?"},{"text":"Are the stores open early?"},{"text":"Are you open during thanksgiving?"},{"text":"Are you open on bank holidays?"},{"text":"Are you open on sundays, and if so what are the hours?"},{"text":"Can you tell me how late the stores are open till?"},{"text":"Does the store in the city center opens till 8pm on weekends?"},{"text":"How early do you open?"},{"text":"How long are you open?"},{"text":"Is the branch open now?"},{"text":"What are the business hours of the store nearest to me?"},{"text":"What are the hours of operation?"},{"text":"What are the saturday opening times for the local store?"},{"text":"What are ur opening hours?"},{"text":"What are your hous?"},{"text":"What is the opening time for the washington store?"},{"text":"What time are you closing today?"},{"text":"What time does the central manchester store shut on a saturday?"},{"text":"What time do stores close?"},{"text":"What time is your store open on saturday?"}],"description":"Find business hours."},{"intent":"Customer_Care_Products_Offered","examples":[{"text":"What products do you offer in the company?"},{"text":"I would like to know what I can buy"},{"text":"Need to know what products you have"},{"text":"New products"},{"text":"Show me retirement products"},{"text":"Show me some cars"},{"text":"Tell me about shoes"},{"text":"What are your business banking products?"},{"text":"What does your business sell?"},{"text":"What does your shop provide?"},{"text":"What kind of products are available?"},{"text":"What kinds of products do you sell?"},{"text":"What potential products or services are available?"},{"text":"What product do you recommend for a tech consultant?"},{"text":"Catalogue look"},{"text":"I need information on one of your products"},{"text":"Items available?"},{"text":"Items currently sold"},{"text":"What products are offered in the company?"},{"text":"What products can I get from your company?"}],"description":"Find products that are available for purchase."},{"intent":"General_Jokes","examples":[{"text":"I am getting bored"},{"text":"Surprise me with something hilarious"},{"text":"Another joke"},{"text":"Are there jokes?"},{"text":"Can you tell a joke?"},{"text":"Can you tell me a joke?"},{"text":"Do you have a joke?"},{"text":"Do you have humor?"},{"text":"Do you like fun?"},{"text":"Do you like humor?"},{"text":"I'm bored"},{"text":"I want a joke"},{"text":"One more joke"},{"text":"Tell me a joke"},{"text":"Tell me something funny"},{"text":"What do you do for fun?"},{"text":"What is your favorite joke?"}],"description":"Request a joke."},{"intent":"Customer_Care_Open_Account","examples":[{"text":"How do I become a customer?"},{"text":"Where does a first time visitor #?"},{"text":"Where can I register?"},{"text":"What is the process to making an account?"},{"text":"What is the log in process for new users?"},{"text":"What is required to get signed up here?"},{"text":"Where do I register for this?"},{"text":"Where do I find guidance on signing up?"},{"text":"What do I need to do to start an account with your company?"},{"text":"Please tell me how to register as one of your members."},{"text":"Make account"},{"text":"How do I login?"},{"text":"I'd like to register"},{"text":"Can someone new be able to login?"},{"text":"Can you show me where to register for the program?"},{"text":"Could you explain how to create a fresh account?"},{"text":"Go joining here?"},{"text":"How can I register over here?"},{"text":"Where to login for the first time?"},{"text":"Where is the # page?"}],"description":"Open an account."},{"intent":"Customer_Care_User_Profile","examples":[{"text":"I have a new email account and would like to change my primary contact email. how do I do this?"},{"text":"I got a new number, help me edit my account"},{"text":"Delete a number on my account"},{"text":"Could you change the phone number in my profile?"},{"text":"Change mailing address"},{"text":"Can you please make changes in my account regarding my phone contact information?"},{"text":"There is a typo in my listed email address, I need to fix it"},{"text":"I would like to update the email for my online account"},{"text":"I would like to change my contact information. can this be done online or do I have to come in?"},{"text":"I wish to amend my email address please"},{"text":"I will be moving next month. when do I need to give you my new address?"},{"text":"I want to change my home address in payment associated with my account, what steps"},{"text":"It seems like you have my old contact phone number on file, so I would like to have it updated, with your help."},{"text":"I need to update the phone number that you have listed as my contact phone number."},{"text":"I need to update the email on my account"},{"text":"I need to change my contact information."},{"text":"I'm trying to change the email address associated with my account but it keeps giving me an error message can I do it with you?"},{"text":"I moved and have a new landline number. where do I go to update my contact information?"},{"text":"Can you help me change the contact email for my account?"},{"text":"Can I set another email address for my account?"}],"description":"Change user's information on their account."},{"intent":"General_Human_or_Bot","examples":[{"text":"Are you even real?"},{"text":"Are you a robot?"},{"text":"Are you a human or a bot?"},{"text":"Am I talking to Watson?"},{"text":"Am I talking to a person or am I talking to an AI?"},{"text":"Am I talking to a Bot?"},{"text":"Am I chatting with a human?"},{"text":"Tell me, are you a human or no?"},{"text":"Are you real?"},{"text":"Are you human?"},{"text":"Is this a computer?"},{"text":"How can you prove you are a human?"}],"description":"Ask if speaking to a human or a bot."},{"intent":"Customer_Care_Program_Inquiry","examples":[{"text":"Rewards frequent purchasing?"},{"text":"Reward points backdated?"},{"text":"Receive credits buys?"},{"text":"Loyalty rewards program?"},{"text":"Is there a rewards system for customers?"},{"text":"Is there a program that rewards me for my use?"},{"text":"Is there a customer loyalty program of some sort available at the moment?"},{"text":"Is there a bonus group offered?"},{"text":"Is it possible to obtain points for buys I have made in the past?"},{"text":"If I purchase frequently will I get benefits?"},{"text":"Frequent purchaser benefits?"},{"text":"Do you have a points program?"},{"text":"Do I get anything for buying a lot?"},{"text":"Can I receive loyalty credit for previous acquisitions?"},{"text":"Are past purchases rewarded?"},{"text":"Are pre-purchased items eligible for rewards?"},{"text":"Can I get points for stuff I bought?"},{"text":"Can I get points on transactions I've already made?"},{"text":"What about your loyalty program?"},{"text":"Reward scheme?"}],"description":"Learn about customer loyalty programs."},{"intent":"General_About_You","examples":[{"text":"Tell me about your life"},{"text":"I want to set up the chat bot for my shop"},{"text":"Introduce your self"},{"text":"How old are you?"},{"text":"How do you function?"},{"text":"How can I configure you?"},{"text":"Do you have a name?"},{"text":"What languages do you speak?"},{"text":"What should I know about you?"},{"text":"What's your name?"},{"text":"Where are you from?"},{"text":"Where were you born?"},{"text":"Who are you?"},{"text":"Why are you here?"},{"text":"About you"},{"text":"Can I use another language?"},{"text":"Describe your self"},{"text":"Do you know who you are?"},{"text":"Tell me something about yourself"},{"text":"Let us talk about you"}],"description":"Request generic personal attributes."},{"intent":"Customer_Care_Store_Location","examples":[{"text":"What is the store near my zip code?"},{"text":"Where are the store locations closest to davis city hall?"},{"text":"Where are you located?"},{"text":"Where is?"},{"text":"Where is your office?"},{"text":"Is there any shopping mall around me?"},{"text":"I want to know about a store"},{"text":"Can you help me find locations in the general area of downtown baltimore?"},{"text":"Can you tell me about physical locations you have in new jersey?"},{"text":"Do you have an office in denver?"},{"text":"Find store"},{"text":"Go to your company"},{"text":"I'd like to go to a store"},{"text":"I need help with find a store"},{"text":"Looking for a location"},{"text":"Restuarants nearby please"},{"text":"Show me nearest service center"},{"text":"What is the closest pharmacy?"},{"text":"What is the closest store to my address?"},{"text":"What is the nearest branch?"}],"description":"Locate a physical store location or an address."},{"intent":"General_Ending","examples":[{"text":"I'm done"},{"text":"I am out of here"},{"text":"I am leaving"},{"text":"Hey bot go away"},{"text":"Have a nice day?"},{"text":"Go off"},{"text":"Good. bye."},{"text":"Goodbye"},{"text":"Going now"},{"text":"Go away"},{"text":"Get lost"},{"text":"Finished now, good bye"},{"text":"End trial"},{"text":"Ending this session"},{"text":"Cya later"},{"text":"Catch you later"},{"text":"Bye now"},{"text":"Bye bye"},{"text":"I d like to stop doing this"},{"text":"See you"},{"text":"Time to go"},{"text":"That's everything"},{"text":"That is all"},{"text":"Thank you for your time"},{"text":"Thanks very much, bye!"},{"text":"Thanks, bye!"},{"text":"Stop talking to me"},{"text":"Stop doing this"},{"text":"Shut up"},{"text":"See you later"},{"text":"Ok goodbye"},{"text":"I want to quit"},{"text":"It was nice chatting with you"},{"text":"I'm leaving now"},{"text":"Im good thank you"},{"text":"Im done"},{"text":"I have got to go"}],"description":"End the conversation."},{"intent":"General_Connect_to_Agent","examples":[{"text":"Can I talk to someone?"},{"text":"Contact person"},{"text":"Do not want a robot?"},{"text":"Connect me to a live operator please."},{"text":"Can you connect me with a real person?"},{"text":"Can you assist me to connect to an agent?"},{"text":"Please let me talk to a human being."},{"text":"Can I speak with somebody?"},{"text":"Can I speak to an advisor?"},{"text":"Can I speak to a live person?"},{"text":"Can I speak to a human please?"},{"text":"Can I connect to an agent?"},{"text":"Call agent"},{"text":"A real agent, please."},{"text":"Agent help"},{"text":"Yes, take me to a real person"},{"text":"Where is the closest agent?"},{"text":"Send me to an agent"},{"text":"Put me through to someone"},{"text":"Pls connect"},{"text":"Hi can you transfer me"},{"text":"How can I skip the recorded menu and go straight 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