"License is invalid or expired" error with working license

[VPetukhov]

I have an active license, and it works most of time. But sometimes I get error "License is invalid or expired". It disappears after restarting the laptop. It only started happening recently, so might be related to update to v2.3.9.

Screenshots

Logs

[2024-12-06T15:46:16Z INFO gpservice::cli] gpservice started: 2.3.9 (2024-11-02)
[2024-12-06T15:46:16Z INFO gpservice::ws_server] WS server listening on port: 34575
[2024-12-06T15:46:16Z INFO gpapi::process::gui_launcher] Version check passed: 2.3.9
[2024-12-06T15:46:16Z INFO gpapi::process::gui_launcher] Launching gpgui
[2024-12-06T15:46:16Z INFO gpgui::cli] gpgui started: 2.3.9 (2024-11-02)
[2024-12-06T15:46:16Z INFO gpgui::app] Setting the custom openssl conf path
[2024-12-06T15:46:16Z INFO gpgui::config::private_data] Loaded config key from keyring
[2024-12-06T15:46:16Z INFO gpgui::app::app_initializer] App initialized
[2024-12-06T15:46:16Z INFO gpgui::ws_connector] Connecting to WS server
[2024-12-06T15:46:16Z INFO gpgui::ws_connector] Received ping
[2024-12-06T15:46:16Z INFO gpgui::ws_connector] Connected to WS server
[2024-12-06T15:46:16Z INFO gpservice::handlers] New client connected
[2024-12-06T15:46:16Z INFO gpservice::ws_server] Sending current VPN state to new client
[2024-12-06T15:46:26Z INFO gpgui::handlers::subscription] Sending the init event to client: main
[2024-12-06T15:46:26Z INFO gpgui::handlers::subscription] Sent the init event to client: main
[2024-12-06T15:46:28Z INFO gpgui::portal_connector] Connecting to the portal: r**********m...
[2024-12-06T15:46:28Z INFO gpgui::portal_connector] Trying to connect the gateway directly...
[2024-12-06T15:46:28Z INFO gpgui::portal_connector] Failed to connect the gateway directly: Internal host detection is enabled, can't connect the gateway directly
[2024-12-06T15:46:28Z INFO gpgui::portal_connector] Trying to connect portal with cached credential...
[2024-12-06T15:46:28Z INFO gpgui::portal_connector] Fetching the portal config...
[2024-12-06T15:46:28Z INFO gpapi::portal::config] Retrieve the portal config, user_agent: PAN GlobalProtect/6.0.1-19 (Linux Fedora Linux 41 (Workstation Edition))
[2024-12-06T15:46:29Z WARN gpapi::portal::config] GP response error: reason=auth-failed, status=512 <unknown status code>, body=<empty>
[2024-12-06T15:46:29Z INFO gpgui::portal_connector] Failed to connect portal with cached credential: Cached credential is stale, please try again
[2024-12-06T15:46:29Z INFO gpgui::portal_connector] Trying to connect the portal with prelogin...
[2024-12-06T15:46:29Z INFO gpgui::portal_connector] Performing portal prelogin...
[2024-12-06T15:46:29Z INFO gpapi::portal::prelogin] Portal prelogin with user_agent: PAN GlobalProtect/6.0.1-19 (Linux Fedora Linux 41 (Workstation Edition))

Environment:

• OS: Fedora 41
• Desktop Environment: GNOME with Wayland
• Output of ps aux | grep 'gnome-keyring\|kwalletd5' | grep -v grep: vpetukh+ 3441 0.0 0.0 683484 7268 ? Sl Dec06 0:00 /usr/bin/gnome-keyring-daemon --daemonize --login
• Is remote SSH? No

[maurusmaurer]

I have the same problem.
Deactivating and reactivating the license works for me, but it's not nice

[yuezk]

I will refine the license check logic to make it more reasonable.