📣Guidelines for seeking help and asking questions(求助指南和提问准则)

[jackgao2015]

This community is a sharing and learning platform built by developers, users, Contributors, and partners in the Cloudpods ecosystem. Here, we can speak freely and help each other to solve problems.
该社区是由 Cloudpods 生态中的开发者、用户、Contributor、合作伙伴一起建立的分享、学习平台。在这里，我们可以自由发声，互相协助解决问题。

In the world of hacker, when you throw out a technical question, whether or not you end up with a useful answer often depends on the way you ask and follow up. The How To Ask Questions The Smart Way teaches you how to ask the right questions to get answers you're happy with, and some excerpts are shared here with Here are some excerpts to share with you.
在黑客的世界里，当你抛出一个技术问题时，最终是否能得到有用的回答，往往取决于你所提问和追问的方式。提问的智慧中教你如何正确的提问以获得你满意的答案，在此节选一些内容分享给大家。

Before asking a question / 在提问前

Before you get ready to ask a question via Issue, try searching for the answer yourself by various means, including but not limited to:
在你准备要通过 Issue 提问题前，请先自己尝试通过各种手段搜索答案，包括但不限于：

• Issues
• Documentation / 文档中心
• Quickstart / 快速开始
• Blog / 社区博客
• Videos / 相关视频

When asking a question / 在提问时

Please show that you have made the above efforts; this will help to establish that you are not a questioner who wastes other people's time without getting something for it. Asking questions or starting discussions on technical topics in the community is encouraged, but there is an art to asking questions.
请先表明你已经做了上述的努力；这将有助于树立你并不是一个不劳而获且浪费别人的时间的提问者。在社区里提问或者发起相关技术话题讨论是被鼓励的，但是提问也是一门艺术，需要提问者好好把握。

• Please follow the topic template to describe your problem as detailed, clear, correct and concise as possible. / 请按照主题模板尽可能详细、清晰、正确、精简地描述你的问题。
  • Ineffective questions that often waste everyone's time to read and understand and may not have anyone to answer them for you. / 无效的问题，往往浪费大家的时间去阅读和理解，并且可能没有人去给你解答。
• Please give the question an accurate title, as well as choosing its correct category and label. / 请给问题起一个准确的标题，以及选择其正确的分类、标签。
• It is crucial to have some courtesy when asking questions, especially when asking questions of individuals through the community. / 提问时要有一定的礼貌，尤其通过社区向个人提问时至关重要。
  • No one else is obligated to necessarily give you a solution to a problem, especially if that problem takes quite a bit of time to sort out and answer. / 别人没有义务一定要给你解决问题，尤其当该问题需要花费不少时间去梳理和解答。
  • Questions should be asked politely and you are able to show your appreciation whether or not they end up being answered. Being polite will certainly increase your chances of getting a useful response. / 应该礼貌地请教问题，不管问题最终是否得到解答，都能够表示感谢。客气一点肯定会增加你得到有用回应的机会。

After the questioning is done / 在提问后

If your problem has already been resolved, then you need to:
如果你的问题已经获得解决，那么你需要：

• Select [Close] for the issue so that your issue can be considered resolved. / 对问题选择【关闭】，这样子你的问题才能算已解决
  • Only questions with [Close] selected will be searched faster, and this way it will also help others find the answer more efficiently. / 只有选择了【关闭】的问题，才能被更快的搜索到，这样子也能帮助他人更高效地找到答案。
  • This will also save time for all of us, and we should save our time for those issues that really need to be addressed. / 这样也会为大家节约时间，我们应该把时间留给那些真正需要解决的问题上。
• Express gratitude to the person who answered the question, as no one is obligated to have to help you with your question. / 对解答者表达感谢，因为任何人都没有义务必须帮你解决你的问题。

If your problem has not been solved, please continue to follow up and provide feedback on the problem you are experiencing, preferably with tips or screenshots.
如果你的问题还没有解决，请继续追问及反馈你遇到的问题，最好能附上操作提示或者截图。

Service time / 服务时间

Whether it is Cloudpods Github Issues or WeChat technical exchange support group, after receiving your questions, the official staff will certainly reply and solve your feedback as soon as possible, but also hope that more partners to join in, we work together to build and share.
无论是 Cloudpods Github Issues 还是微信技术交流支持群，收到您的问题后，官方工作人员一定会尽快的回复和解决您反馈的问题，同时也希望更多的小伙伴加入进来，我们一起共建共创共享。

Officially committed service hours are Beijing working hours, for enterprise-level support, please learn about Technical Services.
官方承诺的的服务时间为北京工作时间，如需企业级支持，请了解技术服务。

[jackgao2015]

大家有关于该文章内容有什么建议，可以随时讨论哈

[jackgao2015]

今天听到一个大佬说开源的4个含义：开放、共享、协同、共赢。