Authorise button links to Setting tab an doesn't' connect to Salesforce account

[elliewhittaker]

Describe the bug
Salesforce object sync plugin settings have been applied correctly for the live version. When we click to authorise and link to the correct Salesforce account we are taken back to the settings tab and not connected to Salesforce at all. This has happened with multiple people testing it.

To Reproduce
See video

steps.to.reproduct.button.not.working.error.1.mov

Expected behavior
We want to link to Salesforce to finalise the integration.

Screenshots

Environment (please complete the following information):

• Other relevant plugins Advanced Custom Fields PRO, bbPress, BuddyPress, Gravity Forms

[jonathanstegall]

Nobody is currently working on this plugin, but here's my advice:

• I can see that there's a URL query string that you have when you are sent back to the authorize tab. What is that query string value? It seems like it starts with "missing-required" but I can't see what it ends with, but my guess is that it will be at least somewhat useful in what you might be missing.
  
• You should also check your server logs and see if there are any relevant PHP errors.

[boblodi]

I am having the same problem. I get "error=invalid_client_id&error_description=client%20identifier%20invalid" no matter how long i wait, either by setting a timer or waiting overnight. I have tried different apps, different app names, different settings, different secret keys, and i cannot get it to authenticate this whole week.

[jonathanstegall]

@boblodi that is a very different problem than the original post. It suggests that something is wrong with your Salesforce app. You might be using the wrong base URL (for example, you might be using production instead of sandbox, or vice versa), or one of the credentials is entered incorrectly. But in any case, it's not the same error code as reported initially (something about a missing required value), so it's likely that what you're seeing is not caused by the same problem.

[boblodi]

OK - thanks Jonathan. I didn’t read the error well enough then. I just know it’s been days of fussing with it without any authentication. Rock Pixel Scissors www.rockpixelscissors.com 508-380-7213

…

On May 17, 2024, at 10:16 PM, Jonathan Stegall ***@***.***> wrote: @boblodi <https://github.com/boblodi> that is a very different problem than the original post. It suggests that something is wrong with your Salesforce app. You might be using the wrong base URL (for example, you might be using production instead of sandbox, or vice versa), or one of the credentials is entered incorrectly. But in any case, it's not the same error code as reported initially (something about a missing required value), so it's likely that what you're seeing is not caused by the same problem. — Reply to this email directly, view it on GitHub <#532 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AADUHOLBRWK6YG7RSOYF6STZC22X7AVCNFSM6AAAAABGHUCTSSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJYGYYDCOBZHE>. You are receiving this because you were mentioned.

[tazar003]

I am actually having a similar issue, but probably with more factors. I am using WPFusion and it's not honoring the existing connection that is setup. So I disable the setting in Fusion "Use WP Fusion's credentials to authorize Object Sync for Salesforce."
I setup the new app and enter all the details as I have in other sites. When I click authorize I am getting this URL

/wp-admin/options-general.php?page=object-sync-salesforce-admin&error_description=missing+required+code+challenge

Plugins: BuddyBoss, WPFusion, MiniOrange SAML2.0. (Tried deactivating all plugins)

PHP: 8.3 (Also tried 8.1 and 8.2)
Error on screen: Deprecated: Constant FILTER_SANITIZE_STRING is deprecated in /www/ntlhub_725/public/wp-content/plugins/object-sync-for-salesforce/classes/class-object-sync-sf-admin.php on line 2677

Fix:
For the Login Base URL I was using 'login.salesforce.com'
I switched this to https://****.my.salesforce.com/

Once I updated this, I was able to authorize and connect.

[vpillinger-highwater]

I too had to change my login url to https://****.sandbox.my.salesforce.com/

However, I also had to turn off this option to get it to connect (tested with the only change being turning this setting on and off):