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This project aims to predict customer churn for a telecom company using machine learning algorithms. By analyzing customer data, we can identify patterns that indicate a high risk of churn and help the company take proactive steps to retain customers.

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Customer Churn Prediction

This repository contains a machine-learning model for predicting customer churn in the telecom industry.

Table of Contents

  1. Project Description
  2. Features
  3. Installation
  4. Usage
  5. Contributing
  6. License

Project Description

The project aims to predict customer churn using a machine learning model. The model is trained on a dataset containing various customer attributes and their past behavior. It can help businesses identify customers who are likely to stop using their services, enabling proactive strategies to retain them.

Features

  • Data Preprocessing: The script handles missing values, outliers, and categorical variables. It also performs necessary data cleaning tasks.

  • Feature Engineering: New features are created based on the existing ones to improve the model's predictive power. This includes creating interaction terms, binning numerical variables, and more.

  • Model Training: The script trains a Random Forest Classifier on the preprocessed data. The model is chosen for its ability to handle a large number of features and its robustness to overfitting.

  • Model Evaluation: The performance of the model is evaluated using accuracy, precision, recall, and F1 score. Cross-validation is used to get a more reliable estimate of the model's performance.

  • Prediction on New Data: The trained model can be used to make predictions on new data. The script provides a function to load new data, preprocess it in the same way as the training data, and make predictions using the trained model.

Installation

  1. Clone the repository :
    git clone https://github.com/ashroyalc/Machine-Learning.git

  2. Install the required packages :
    pip install pandas

Contributing

Pull requests are welcome. For major changes, please open an issue first to discuss what you would like to change.

License

MIT

About

This project aims to predict customer churn for a telecom company using machine learning algorithms. By analyzing customer data, we can identify patterns that indicate a high risk of churn and help the company take proactive steps to retain customers.

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