Home

Call Attendant

Contents

1. Overview
2. Installation
3. Operation
4. Configuration

Other pages

• User Guide
• Developer Guide
• Advanced

Overview

The Call Attendant (callattendant) is a python-based, automated call attendant that runs on a lightweight Raspberry Pi or other Linux-based system. Coupled with a modem, it provides a call blocker and voice messaging system that can screen callers and block robocall and scams from your landline.

This wiki page shows you how to setup and run the callattendant. If you'd like a preview of what you can do with it, check out the User Guide.

Home Page

Hardware

• Raspberry Pi 3B+ or better
• US Robotics 5637 Modem

Raspberry Pi 3B+ and USR5637 modem

---

Installation

This section describes how to install the hardware and the software.

Hardware

• The USR5637 Modem is connect to your Raspberry Pi via USB.
• Your home phone land-line system is connected to the USR5637 Modem via the RJ11 connection to a wall jack, or to a splitter connected to a wall jack and shared with a phone, or a splitter connected to your Telco modem and shared with the land-line phone wiring.
• Your Raspberry Pi is connected to your home network via wireless or an RJ45 network connection.

Schematic

Software

The installation calls for Python3.X.

Setup a Virtual Environment

Optional

A virtual environment is useful if your Raspberry Pi is being shared with other functions, like the Pi-hole add blocker. A virtual environment allows you isolate the Python run-time environment from other programs. If your Raspberry Pi is dedicated to the callattendant then this step is not necessary.

The following instructions create and activate a virtual environment named venv within the current folder.

# Intall - if necessary
sudo apt install virtualenv

# Create the virtual environment
virtualenv venv --python=python3

# Activate it
source venv/bin/activate

Now you're operating with a virtual Python. To check, issue the which command and ensure the output points to your virtual environment; and also check the Python version:

which python
# /home/pi/venv/bin/python

python --version
# Python 3.7.3

Later, when you install the callattendant software, it will be placed within the virtual environment folder (under lib/python3.x/site-packages to be exact). The virtual environment, when activated, alters your PATH so that the system looks for python and its packages within this folder hierarchy.

Install the Software

The software is available on PyPI. Install and update using pip:

# Using the virtual environment you use "pip" to install the software
pip install callattendant

# However, if your not using the virtual environment, you must use "pip3" on the Pi
pip3 install callattendant

If your not using the virtual environment, you may need to reboot or logoff/# to update the $PATH for your profile in order to find and use the callattendant command.

---

Operation

The callattendant software includes a callattendant command to start the system. Run this command the first time with the --create-folder option to create the initial data and files in the default data folder: ~/.callattendant. This is a hidden folder off the root of your home directory. You can override this location with the --data-path option.

Command line options:

Usage: callattendant --config [FILE] --data-path [FOLDER]
Options:
-c, --config [FILE]       load a python configuration file
-d, --data-path [FOLDER]  path to data and configuration files
-f, --create-folder       create the data-path folder if it does not exist
-h, --help                displays this help text

Here are some examples of the callattendant command to start the system:

# Creating the default data folder with the default configuration
callattendant --create-folder

# Using the default configuration
callattendant

# Using the configuration file named `app.cfg` in the default location
callattendant --config app.cfg

# Using a customized config file in an alternate, existing location
callattendant --config myapp.cfg --data-path /var/lib/callattendant

After starting the system, you should see output of the form:

[Configuration]
  BLOCKED_ACTIONS = ('greeting',)
  BLOCKED_GREETING_FILE = resources/blocked_greeting.wav
  BLOCKED_RINGS_BEFORE_ANSWER = 0
  BLOCK_ENABLED = True
  BLOCK_NAME_PATTERNS = {'V[0-9]{15}': 'Telemarketer Caller ID'}
  BLOCK_NUMBER_PATTERNS = {}
  BLOCK_SERVICE = NOMOROBO
  DATABASE = data/callattendant.db
  DEBUG = False
  ENV = production
  PERMITTED_ACTIONS = ()
  PERMITTED_GREETING_FILE = resources/general_greeting.wav
  PERMITTED_RINGS_BEFORE_ANSWER = 4
  PHONE_DISPLAY_FORMAT = ###-###-####
  PHONE_DISPLAY_SEPARATOR = -
  ROOT_PATH = /home/pi/src/callattendant/callattendant
  SCREENED_ACTIONS = ('greeting', 'record_message')
  SCREENED_GREETING_FILE = resources/general_greeting.wav
  SCREENED_RINGS_BEFORE_ANSWER = 0
  SCREENING_MODE = ('whitelist', 'blacklist')
  TESTING = False
  VOICE_MAIL_GOODBYE_FILE = resources/goodbye.wav
  VOICE_MAIL_GREETING_FILE = resources/general_greeting.wav
  VOICE_MAIL_INVALID_RESPONSE_FILE = resources/invalid_response.wav
  VOICE_MAIL_LEAVE_MESSAGE_FILE = resources/please_leave_message.wav
  VOICE_MAIL_MENU_FILE = resources/voice_mail_menu.wav
  VOICE_MAIL_MESSAGE_FOLDER = data/messages
{MSG LED OFF}
Staring the Flask webapp
Running Flask webapp
 * Serving Flask app "userinterface.webapp" (lazy loading)
 * Environment: production
   WARNING: This is a development server. Do not use it in a production deployment.
   Use a production WSGI server instead.
 * Debug mode: off
Modem COM Port is: /dev/ttyACM0

Make a few calls to yourself to test the service. The standard output will show the progress of the calls. Then navigate to http://<pi-address>|<pi-hostname>:5000 in a web browser to checkout the web interface.

Press ctrl-c a couple of times to exit the system

Web Interface

URL: http://<pi-address>|<pi-hostname>:5000

To view the web interface, simply point your web browser to port 5000 on your Raspberry Pi. For example, in your Raspberry Pi's browser, you can use:

http://localhost:5000/

See the User Guide for detailed instructions on the web interface.

---

Configuration

You can review the current configuration by navigating to the Settings page by clicking on the "gear" icon in the main menu.

URL: http://<pi-address>|<pi-hostname>:5000/settings

To override the default configuration, edit the app.cfg file found in the default location (~/.callattendant). Use an editor that provides Python syntax highlighting, like nano. Then specify your configuration file when starting the callattendant. See the preceding Operation for an example.

The following are select configuration elements that may be of interest. The default values are shown.

Block Enabled

Set to False to disable call blocking (for whatever reason)

# BLOCK_ENABLED: if set to True, calls that fail screening will be blocked
BLOCK_ENABLED = True

Screening Mode

Determines whether the permitted (whitelist) and blocked (blacklist) number lists are processed:

# SCREENING_MODE: A tuple containing: "whitelist" and/or "blacklist", or empty
SCREENING_MODE = ("whitelist", "blacklist")

Phone Display Separator

The character used to format phone numbers. This character is used in the phone display format string that follows.

# Defines the character used to format phone numbers, e.g, a space (" "), hyphen ("-"), period (".") or blank ("").
PHONE_DISPLAY_SEPARATOR = "-"

Phone Display Format

The template used to format how phone numbers are displayed.

# PHONE_DISPLAY_FORMAT: Define the formatting of phone numbers in the various lists. You must use the
# separator character defined by PHONE_DISPLAY_SEPARATOR above in the format string.
#
#   The phone display format handles variable length phone numbers. Excess digits not included
#   in the format string are prepended to the number with a separator.
#   Define the format used for the majority of the phone numbers in your system.
#
#
#  Example: US -> 01234567890 formats as 0-123-456-7890  
#   PHONE_DISPLAY_FORMAT = "###-###-####"
#
#  Example: UK -> 01234567890 formats as 0123-456-7890
#   PHONE_DISPLAY_FORMAT = "####-###-####"
#
#  Example: FR -> 01234567890 formats as 01-234-56-78-90
#   PHONE_DISPLAY_FORMAT = "###-##-##-##"
#
#  Example: AU -> 01234567890 formats as 01-23-456-7890
#   PHONE_DISPLAY_FORMAT = "##-##-###-####"
#
#  Example: Raw -> 01234567890 formats as 01234567890
#  PHONE_DISPLAY_FORMAT = ""
#
PHONE_DISPLAY_FORMAT = "###-###-####"

Online Lookup Service

The name of the online service used to lookup robocallers and spam numbers. NomoRobo is the service used in the USA.

#   Currently, only NOMOROBO is supported and it is for the USA. Areas outside the USA should set
#   to blank. When the online service is blank (disabled), only the blacklist and blocked
#   name/number patterns are used to block numbers.
#
#   Example: "NOMOROBO" (USA)  or "" (disabled).
BLOCK_SERVICE = "NOMOROBO"

Name Patterns

Blocks callers whose caller ID name match a regular expression:

# BLOCK_NAME_PATTERNS: A regex expression dict applied to the CID names
# Example: {"V[0-9]{15}": "Telemarketer Caller ID", "O": "Unknown caller"}
BLOCK_NAME_PATTERNS = {"V[0-9]{15}": "Telemarketer Caller ID", }

Number Patterns

Blocks callers whose number match a regular expression, for example an area code:

# BLOCK_NUMBER_PATTERNS: A regx expression dict applied to the CID numbers
# Example: {"P": "Private number",}
BLOCK_NUMBER_PATTERNS = {}

Blocked Actions

Determines what action is taken for a blocked caller:

# BLOCKED_ACTIONS: A tuple containing a combination of the following actions:
#   "greeting", "record_message", "voice_mail"
# Example: No actions, just hang_up
#   BLOCKED_ACTIONS = ()
# Example: Play an announcement before hanging up
#   BLOCKED_ACTIONS = ("greeting", )
# Example: Record a message before hanging up, no key-press required
#   BLOCKED_ACTIONS = ("record_message", )
# Example: Option to record a message; key-press required to leave message
#   BLOCKED_ACTIONS = ("voice_mail", )
# Example: Play announcement and record a message; no key-press required
#   BLOCKED_ACTIONS = ("greeting", "record_message" )
# Example: Play announcement and voice mail menu; key-press required to leave message
#   BLOCKED_ACTIONS = ("greeting", "voice_mail" )
#
BLOCKED_ACTIONS = ("greeting", "voice_mail")

Audio WAV Files

Various audio wav files may be played to the caller. You can record your own and specify them with these settings:

# BLOCKED_GREETING_FILE: The wav file to be played to blocked callers
#   Example: "We're sorry, this call has been blocked by the Raspberry Pi
#           call attendant. To be unblocked, leave a message with your
#           justification to be unblocked."
BLOCKED_GREETING_FILE = "resources/blocked_greeting.wav"

# VOICE_MAIL_GREETING_FILE: The wav file played after answering: a general greeting
#   Example: "I'm sorry we missed your call..."
VOICE_MAIL_GREETING_FILE = "resources/general_greeting.wav"

# VOICE_MAIL_GOODBYE_FILE: The wav file play just before hanging up
#   Example:Goodbye"
VOICE_MAIL_GOODBYE_FILE = "resources/goodbye.wav"

# VOICE_MAIL_INVALID_RESPONSE_FILE: The wav file played on an invalid keypress
#   Example: "That was an invalid response..."
VOICE_MAIL_INVALID_RESPONSE_FILE = "resources/invalid_response.wav"

# VOICE_MAIL_LEAVE_MESSAGE_FILE: The wav file played before recording a message
#   Example: "Please leave a message"
VOICE_MAIL_LEAVE_MESSAGE_FILE = "resources/please_leave_message.wav"

# VOICE_MAIL_MENU_FILE: The wav file with message instructions, played after the greeting
#   Example: "Press 1 to leave a message..."
VOICE_MAIL_MENU_FILE = "resources/voice_mail_menu.wav"