Troubleshooting

Submit an issue report for bugs, feature requests, or connectivity problems.

Application Issue Report

Click the following link to submit an issue report:

• https://lantern.io/report-issue

If the link above does not work, follow the steps below to navigate to the issue submission page:

steps	gif
Desktop go to Support select Report an Issue choose issue type include additional details hit Send Report
Android go to Account select Support select Report Issue choose issue type include additional details hit Send Report

Other Issue Report Methods

Portal

If an application issue report cannot be submitted, our portal may be used.

• https://support.lantern.io

Email

If other methods are not possible, email is a reliable fallback. Any message to support@lantern.io will automatically be converted into a helpdesk ticket.

Log Retrieval

Because logs are an invaluable debugging resource, the following provides a backup process for obtaining application logs when Lantern is completely blocked, and in-app issue submission is not possible. These logs can be attached to Portal or Email issue reports.

macOS

1. Open Terminal
2. Type open Library/Logs/Lantern and press return
3. Select the newest lantern.log file and send in an email to support@getlantern.org

Linux (Ubuntu)

1. Open Terminal
2. Type open $HOME/.lantern/logs
3. Select the newest lantern.log file

Windows

steps

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Open File Explorer and navigate to Windows(C:) drive Select the Users folder Select the user account that installed Lantern Select View button from the ribbon menu, hover over Show, select Hidden items. You should now see a folder named AppData Open the AppData folder, and continue to open Roaming > Lantern > Logs Logs are contained in the text document Logs Share this file in an email to support@lantern.io