Based on the tstacl's Gist : https://gist.github.com/tstachl/8439694 and on the Desk.com API.
The script is exporting every published article into a CSV file and all the HTML files.
In Desk.com Admin part:
- Go in settings
- In API panel, click Add "API Application" and get the credentials
Copy .env.dist to .env, and update your API credentials and desk.com subdomain.
AUTHENTICATED_CUSTOMER_CREDENTIALS is a special variable which can be found in the cookie of all authenticated requests in the Support Center. It's needed in order to get embedded attachments within articles.
$ bundle install
$ bundle exec ruby script.rb
The MIT License (MIT)
Copyright (c) 2016 François Bureau
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.