Try this out

Signed-off-by: Jeff Squyres <jeff@squyres.com>

.github/workflows/close-stale-issues.yaml

@@ -44,16 +44,22 @@ jobs:
         with:
           # If there are no replies for 14 days, mark the issue as
           # "stale" (and emit a warning).
-          days-before-stale: 14
+          days-before-stale: 1
           # If there are no replies for 14 days after becoming stale,
           # then close the issue (and emit a message explaining why).
-          days-before-close: 14
+          days-before-close: 1
 
           # Never close PRs
-          days-before-pr-close: -1
+<          days-before-pr-close: -1
 
           # We only close issues with this label
           only-labels: "State: Awaiting user information"
+
+          # When a user replies, add this label
+          labels-to-add-when-unstale: "State: Awaiting developer information"
+
+          # When an issue is closed after both timeouts, add this
+          # label
           close-issue-label: Closed due to no reply
 
           # Messages that we put in comments on issues

.github/workflows/remove-awaiting-user-info-label.yaml → .github/workflows/remove-labels-upon-reply.yaml

@@ -1,14 +1,14 @@
 # This Action is run in conjunction with close-stale-issues.yaml.  See
 # that file for a more complete description of how they work together.
 
-name: 'Remove "State: Awaiting user information" label when there has been a reply'
+name: Remove relevant label when there has been a reply
 on:
   issue_comment:
     types:
       - created
 
 jobs:
-  build:
+  remove-await-user:
     runs-on: ubuntu-latest
     # From
     # https://github.com/marketplace/actions/close-issues-after-no-reply:
@@ -28,3 +28,24 @@ jobs:
           label: "State: Awaiting user information"
         env:
           GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
+
+  remove-await-devel:
+    runs-on: ubuntu-latest
+    # From
+    # https://github.com/marketplace/actions/close-issues-after-no-reply:
+    # only remove the label if someone replies to an issue who is an
+    # owner or collaborator on the repo.
+    if: |
+      github.event.comment.author_association == 'OWNER' ||
+      github.event.comment.author_association == 'COLLABORATOR'
+    steps:
+      - name: 'Remove "State: Awaiting developer information" label'
+        uses: octokit/request-action@v2.x
+        continue-on-error: true
+        with:
+          route: DELETE /repos/:repository/issues/:issue/labels/:label
+          repository: ${{ github.repository }}
+          issue: ${{ github.event.issue.number }}
+          label: "State: Awaiting user information"
+        env:
+          GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}