Update references to helpdesk

doc/essentials/src/essentials.tex

@@ -750,10 +750,8 @@ \section{Creating and Editing Input Files}
 a good text editor is an important application to have when working
 with EnergyPlus. There are many different \href{https://en.wikipedia.org/wiki/Comparison_of_text_editors}{text editors},
 and a few have special features related to the IDF format such as
-syntax highlighting including \href{https://github.com/bigladder/atom-language-energyplus}{Atom} and
-\href{https://github.com/jmarrec/notepad}{Notepad++}
-
-%and \href{http://energyplus.helpserve.com/knowledgebase/article/View/102/47/ultraedit-syntax-highlighting-file---v80}{UltraEdit}.
+syntax highlighting including \href{https://github.com/bigladder/atom-language-energyplus}{Atom},
+\href{https://github.com/jmarrec/notepad}{Notepad++}, and \href{https://energyplushelp.freshdesk.com/}{UltraEdit}.
 
 Another editing choice for IDF file is the IDF Editor which comes
 with EnergyPlus in the \textbackslash PreProcess\textbackslash IDFEditor
@@ -1059,8 +1057,8 @@ \section{Versions and Updating}
 \item IDFVersionUpdater program (shown below) is included in the installation
 and works on multiple platforms. It is located in the Preprocess\textbackslash IDFVersionUpdater
 folder. It can convert from EnergyPlus 7.2 to the most recent version,
-and even older versions can be converted if the proper files are downloaded
-from the \href{http://energyplus.helpserve.com/Knowledgebase/List/Index/46/converting-older-version-files}{helpdesk}.
+and even older versions can be converted if the proper files are requested
+from the \href{https://energyplushelp.freshdesk.com/}{helpdesk}.
 It can also update a group of files. It is documented in the Chapter
 titled ``Using Older Version Input Files - Transition'' in the AuxiliaryPrograms
 document.

doc/tips-and-tricks-using-energyplus/src/input/converting-older-version-energyplus-files.tex

@@ -4,7 +4,7 @@ \section{Converting Older Version EnergyPlus Files}\label{converting-older-versi
 
 If the older version is from a previous release (since Version 7.2), then yes.  Use the IDF Version Updater utility in the PreProcess folder of your EnergyPlus install.  Simply select the file that needs to be updated by finding it on your computer and the click on the Update File button. This will update the older IDF file to the latest version of EnergyPlus installed on the computer.
 
-If the older version is older than Version 7.2, then you must use the multiple transition program. You can download the transition programs from the \href{http://energyplus.helpserve.com}{EnergyPlus Help Desk Support} site.  After clicking on this link, go to the ``downloads'' tab.
+If the older version is older than Version 7.2, then you must use the multiple transition program. You can request the transition programs from the \href{https://energyplushelp.freshdesk.com/}{EnergyPlus Help Desk Support} site.  After clicking on this link, go to the ``downloads'' tab.
 
 The Multiple Transition folder is set up on the EnergyPlus install.
 

release/readme.html

@@ -218,11 +218,8 @@ <h2><a id="Multiple_Version_Conversions_51"></a>Multiple Version Conversions</h2
         version (including .rvi and .mvi files) to the current version. The install also includes the necessary programs
         to convert from older versions back to v7.2.0. For versions older than v7.2.0, first we applaud your dedication
         to EnergyPlus that stretches for quite some time, and second you will need to visit the
-        helpdesk and download the multiple conversion set of programs. The helpdesk downloads area:
-        <a href="http://energyplus.helpserve.com/Knowledgebase/List/Index/46/converting-older-version-files">
-            Converting Older Files</a>
-        will contain the necessary readmes and zip/tar files of programs to convert IDFs from V1.0 to
-        the current version.
+        helpdesk (<a href="https://energyplushelp.freshdesk.com/">energyplushelp.freshdesk.com</a>) to request multiple
+        conversion set of programs.
     </p>
 
     <h2><a id="Documentation_55"></a>Documentation</h2>