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Videos fail to send #2926

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lorenzo132 opened this issue Jan 3, 2021 · 1 comment
Closed

Videos fail to send #2926

lorenzo132 opened this issue Jan 3, 2021 · 1 comment
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bug This is a confirmed bug staged Staged for next version

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@lorenzo132
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lorenzo132 commented Jan 3, 2021 •
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Describe the bug
Videos are unable to send in either dm and in a thread.

Bot Info
Bot version (check with @modmail about): 3.7.13 / 3.8.0dev7
Host method (Heroku, self-host, etc): vps

To Reproduce
Steps to reproduce the behavior:

  1. Who can reproduce (ex. anyone, owners)? Anyone
  2. Where can it be reproduced (ex. in thread channels, recipient DM's)? in dms and in the thread channel
  3. Done what to cause the error? Send a video
  4. Any recently made changes to your bot? No recent changes
  5. Errored

Error Logs
If your Modmail bot is online, type @modmail debug hastebin and include the link here. https://hastebin.cc/ruvewaqasa
If your Modmail bot is not online or the previous command did not generate a link, do the following:

  1. Select your bot application at https://dashboard.heroku.com
  2. Restart your bot
  3. Reproduce the error to populate the error logs
  4. Copy and paste the logs

Screenshots
in dm: https://cdn.discordapp.com/attachments/770408630788816917/795364717542637568/b40476b15eba9944.png

In thread channel: https://cdn.discordapp.com/attachments/770408630788816917/795364938583375912/unknown.png

Additional context
Add any other context about the problem here.
@lorenzo132 lorenzo132 added the maybe: bug An unconfirmed bug label Jan 3, 2021
@fourjr fourjr added bug This is a confirmed bug staged Staged for next version and removed maybe: bug An unconfirmed bug labels Jan 6, 2021
@fourjr
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fourjr commented Jan 6, 2021

This issue applies to all non-image files as well and is fixed in v3.8

@fourjr fourjr mentioned this issue Jan 8, 2021
Merged
@fourjr fourjr closed this as completed in a6ebd81 Jan 8, 2021
Agent-Fennec pushed a commit to Agent-Fennec/modmail that referenced this issue Mar 12, 2022
@pull @fourjr
@Jerrie-Aries @ayamdobhal @lorenzo132 @scragly @Taaku18 @6days9weeks @Coolguy3289 @infinitepower18 @redstonedesigner @StephenDaDev @RealCyGuy @nikkelma @Akarys42 @Qwerty-133 @popeeyy @TheDiscordHistorian
[pull] master from kyb3r:master (#70)
3a9e23f 
* Sending files in threads (non-images) now work. resolves modmail-dev#2926

* Deleting messages no longer shows a false error, resolves modmail-dev#2910

* Linting

* Fix `?perms get` command showing IDs instead of user or role mentions.

* Support discord.py v1.6 & LOTTIE stickers

* Release v3.8

* Linting & Changelog

* Fix bug when sending multiple images at once.

* Fix error when reacting on confirm thread creation message.

* Update changelog

* Autotriggers no longer sends attachments back. resolves modmail-dev#2932

* Fix `logs` command without argument in thread channel when the recipient is not cached.

* Fix error raised when recipient is not cached and reacts to reactions in DM channel.

* Fixed bug with update notifiations

* Retry with diff name if channel cant be created resolves modmail-dev#2934

* Retrieve user from Discord API if user has left the server, modmail-dev#2935 modmail-dev#2936

* IDs in `<member>` commands work now.

* update version in discord version error string

* Hotfix: Corrupted data no longer saved to thread cache

* Bump version

* 3.8.4 - Another fix attempt

* Improved cache saving methods

* Ability to disable mention on thread creation.

* Update thread move message in case `mention` was set to disable/None.

* Formatting...

* Apply suggestions from code review

Co-authored-by: Jia Rong Yee <28086837+fourjr@users.noreply.github.com>

* Fix typo in 'config_help.json' (modmail-dev#2957)

* Update README.md (modmail-dev#2955)

fix a sentence which said to join the old deleted plugin server

* Add msglink command to get DM message URLs.

* Add DM channel ID to genesis message footer.

* Amend typo and black formatting.

* Improve messages

* Changelog update

* Non-master/development branch deployments no longer cause erros to be raised.

* Update changelog

* Fix bug where autotriggers are in dm context, resolve modmail-dev#2961

* Use the ID attribute of DM Channel.

Originally used the channel instance by mistake, causing the `__str__` to be used instead of the intended ID.

* Confirm thread creation when user opens a thread using react to contact.

* Block new thread from react to contact when Modmail DM is disabled (new or all).

* Bot will not attempt to find for linked message when the recipient reacts to reactions on confirm thread creation message.

* Fix previous commit.

* Fix a few bad refs and typos

* Add local plugins

* Add local plugin dir

* Add local plugins

* Updated version, deps, and plugins code

* Forgot to finish sentence

* new plugin

A little plugin I was working on

* Potentially breaking: improved plugin events

* Fix bug where cancelled still attempts to start thread

* Changelog & Ghost errors are no longer raised when threads are created using non-organic methods.

* Add reaciton menu plugin

* better run command, 3.9.1

* add music plugin

added music plugin on taki's request

* Update registry.json

try to fix install issue

* Update bot.py

add hosting methods: screen and systemd

* Update models.py

add hosting methods: screen and systemd

* Force update dev? Weird history

* Add docker hostingmethod

* Update config_help.json

Change disabled to enabled, as it is enabled on a new bot creation

* Bump versions

* Update readme

* did i not commit this

* Update `mention` command.

* Add Coolguy (Prime Servers) to SPONSORS

* Small correction

* Add Coolguy (Prime Servers) to SPONSORS

* Update to HTTPS

* Update to HTTPS

* v3.9.3 add use_user_id_channel_name

* black

* Possibly fix emoji problem

* Cleaner code :D

* Bump python runtime version

Security update

* Update sponsors

* Add docker-compose configuration for self hosting

Adds a docker-compose configuration file for running both the bot and logviewer with a shared mongo database in a single container stack.

Exposes port 8000 and ensure the mongo database can not be accessed remotely.

* Change Max Channel per Category to 49, fix fallback save logic

* There is now a proper message when trying to contact a bot.

* Changelog - v3.9.4

* Fix typo

* add fourjr claim

* Add volume for persistent data storage to Mongo

* Update pyproject.toml

* Update README.md

* Update sponsors

* Fix typo in config help.

* Update 'bot.py' and 'clients.py':
- Fix return types, type hints, and unresolved references.

* Update database after resetting/purging all plugins.

* `plugin reset`, remove unloaded plugins from `self.loaded_plugins`

* turn mentions into set

* Hopefully resolves modmail-dev#3022.

* Improve contact and react to contact:
- Checks if user is blocked when `?contact` command or react to contact is used.

* Remove publish plugin

* Initial 3.9.5-dev1

* Update registry.json

removal of profanity filter, trying to download will result in a infinite download loop and will stop any plugin from loading/break the usage of removing/adding new plugins

* Group conversation ALPHA modmail-dev#143

* Remove debug

* Push ver

* Fix closes for group conversations

* Bump version

* Update registry.json

* Changelog

* Add solution to CERTIFICATE_VERIFY_FAILED

* New issue forms

* formatting

* Update SPONSORS.json

* fix issue template

* Update requirements system and removed poetry

* Sort pipfile

* Remove flake8 from req, use new rec line-width of 110, black format

* Remove flake8 from req, use new rec line-width of 110, black format

* Add dnspython (pymongo[srv]) as req

* Updates channel.move, bot.close, emoji changes

* Keep more log files

* Bump version

* Black format

* Updated sponsors

* Improved dockerfile

* Add restart and environment for bot

* Update sponsors

* Update modmail.py

fix typo { modmail-dev#3067 } { https://usagi.xn--6frz82g/6DEshJ }

* Formatting and final updates to deps

* formatting

* Fix SSL Error

* Changelog

* bump v

* Fix failing Docker build

* Fix UnicodeEncodeError on Windows. (modmail-dev#3043)

* Fix UnionEncodeError on Windows when logging unicode emojis or special characters.

* Formatting...

* Plugins: add Python Discord's

- **Case insensitive snippets**: Allow snippets to be ran even if with the wrong case. For example, `?Dm-RePort` will be recognized as `?dm-report`.
- **Close message:** Add a `?closemessage` command that will close the thread after 15 minutes with a default message.
- **MDLink**: Generate a ready to paste link to the thread logs.
- **Reply cooldown**: Forbid you from sending the same message twice in ten seconds.
- **Tagging**: Add a `?tag` command capable of adding a `$message｜` header to the channel name.

* Let snippets be invoked case-insensitively.

* Update changelogs

* Update changelog

* Improved way to do case insensitive snippets

* Update changelog and merge issues

* Formatting

* Fix contact with category and silent, modmail-dev#3076

* Resolve close_on_leave_reason not properly working

* Invalid arguments are now properly catched and a proper error message is sent (BadUnionArg)

* Removeuser (resolve modmail-dev#3065), silent adding/removing (modmail-dev#3054)

* Formatting

* add multiple users to a thread (resolve modmail-dev#3066), new group config options

* Formatting

* Fix formatter, allow add by roles (resolve modmail-dev#3053)

* Remove tagging and case insensitive plugins

* Changelog

* Use highest hoisted role as default tag, resolves modmail-dev#3014

* Reload thread cache only when it's the first on_ready trigger. Resolves modmail-dev#3037

* Resolve linked messages issues, improve group functionality (bugfixes), resolves modmail-dev#3041

* Persistent notes are now properly deleted,resolve  modmail-dev#3013

* Fix changelog formatting

* Fix changelog formatting

* Fix changelog formatting

* New thread related config, resolves modmail-dev#3072

* Resolve issues with deleting messages

* use_timestamp_channel_name config

* formatting

* add documentation and fix timestamp related bugs

* Initial commit

* Bug fixes and debug removal

* Remove debug

* Remove additional debug

* Update bot.py

* Edit error message

* move format_channel_name to Bot, resolve modmail-dev#2982

* Formatting

* bump ver

* Bug fixes

* Redo alias conversion

* Remove redundant category checks

* ?contact accepts multiple users, or role modmail-dev#3082

* Changelog and fix bot perm level

* Remove extra loop.close

* Push version to 3.10

* Quick bugfix on config help and debug hastebin

* Fix bug where snippet add did not check command name

* v3.10.1 - fix edit cmd

* Fix contact

* bump ver

* oops

* Add phish checker plugin

* Added sponsor

* Update SPONSORS.json

* Update bandit baseline:

* 3.10.3 contact fix

Co-authored-by: Jia Rong Yee <28086837+fourjr@users.noreply.github.com>
Co-authored-by: Jerrie-Aries <70805800+Jerrie-Aries@users.noreply.github.com>
Co-authored-by: Ayam Dobhal <dobhalayam@gmail.com>
Co-authored-by: lorenzo132 <50767078+lorenzo132@users.noreply.github.com>
Co-authored-by: scragly <29337040+scragly@users.noreply.github.com>
Co-authored-by: Taku <45324516+Taaku18@users.noreply.github.com>
Co-authored-by: ❥sora <60399731+6days9weeks@users.noreply.github.com>
Co-authored-by: Ralph <blackbirdralph@aol.com>
Co-authored-by: codeinteger6 <44692189+codeinteger6@users.noreply.github.com>
Co-authored-by: redstonedesigner <redstonedesigner1@gmail.com>
Co-authored-by: Stephen <48072084+StephenDaDev@users.noreply.github.com>
Co-authored-by: Cyrus Yip <cyruscmyip1@gmail.com>
Co-authored-by: Cyrus <54488650+RealCyGuy@users.noreply.github.com>
Co-authored-by: Matt Nikkel <matt.nikkel@hey.com>
Co-authored-by: Matteo Bertucci <matteobertucci2004@gmail.com>
Co-authored-by: Qwerty-133 <74311372+Qwerty-133@users.noreply.github.com>
Co-authored-by: popeeyy <29686338+popeeyy@users.noreply.github.com>
Co-authored-by: kato <78689486+TheDiscordHistorian@users.noreply.github.com>
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@fourjr @lorenzo132