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disputes: update policy to reflect new form (#21)
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There is a new streamlined form for naming disputes. We are going to
direct all traffic this way so it is better to be explicit in the
policy rather than sending people to a form to forward them to another
form.
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MylesBorins committed Aug 3, 2022
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41 changes: 2 additions & 39 deletions content/policies/disputes.mdx
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Expand Up @@ -15,8 +15,8 @@ of the npm Code of Conduct or Open-Source Terms.

## tl;dr

1. Open a support ticket at <https://npmjs.com/support>
1. Explain why you require a package, org, or username transferred
1. Open a support ticket at <https://support.github.com/contact/npm-name-disputes>.
1. Fill out the form with as much detail as possible.
1. Support will address your request. Please note submitting a report does not
guarantee the transfer of a package, org, or username.

Expand Down Expand Up @@ -52,43 +52,6 @@ but giving that name to the requesting party would pose a supply-chain risk
to the npm ecosystem. In such cases, requests may be denied independent of
the validity of the claim.

## Beginning the process

### Packages

To dispute a package called `foo`, follow these steps:

1. Open a support ticket at <https://npmjs.com/support>, indicating that
you would like to start the process to request ownership of the `foo`
package. Please explain the why you believe the package should be transferred.
You will get an automated reply from npm support to your email address.
1. Support will address your request. Please note submitting a report does not
guarantee the transfer of a package.

### Organizations

To dispute an organization name, follow these steps:

1. Open a support ticket at <https://npmjs.com/support>, indicating that
you dispute an organization name. Include the name of the organization,
e.g. `@foo`. Please explain the why you believe the Organizations should
be transferred. You will get an automated reply from npm support to your
email address.
1. Support will address your request. Please note submitting a report does not
guarantee the transfer of an organization.

### User names

To dispute a user name, follow these steps:

1. Open a support ticket at <https://npmjs.com/support>, indicating that
you dispute a user name. Include the name of the user account,
e.g. `@foo`. Please explain why you believe the Username should be
transferred. You will get an automated reply from npm support to your
email address.
1. Support will address your request. Please note submitting a report does not
guarantee the transfer of a user name.

## Trademarks

npm processes Trademark claims under GitHub's [Trademark Policy](https://docs.github.com/site-policy/content-removal-policies/github-trademark-policy).
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