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Error tryng to upload files #500

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israeru49 opened this issue May 9, 2022 · 0 comments
Closed

Error tryng to upload files #500

israeru49 opened this issue May 9, 2022 · 0 comments

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@israeru49
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israeru49 commented May 9, 2022

Hi

I am experiencing error tryng to upload images or files:

When i paste a image in ticket form from the clipboard:
5|trudesk | TypeError: Busboy is not a constructor
5|trudesk | at ticketsController.uploadImageMDE (/etc/trudesk/src/controllers/tickets.js:538:16)
5|trudesk | at Layer.handle [as handle_request] (/etc/trudesk/node_modules/express/lib/router/layer.js:95:5)
5|trudesk | at next (/etc/trudesk/node_modules/express/lib/router/route.js:137:13)
5|trudesk | at middleware.redirectToLogin (/etc/trudesk/src/middleware/middleware.js:77:10)
5|trudesk | at Layer.handle [as handle_request] (/etc/trudesk/node_modules/express/lib/router/layer.js:95:5)
5|trudesk | at next (/etc/trudesk/node_modules/express/lib/router/route.js:137:13)
5|trudesk | at Route.dispatch (/etc/trudesk/node_modules/express/lib/router/route.js:112:3)
5|trudesk | at Layer.handle [as handle_request] (/etc/trudesk/node_modules/express/lib/router/layer.js:95:5)
5|trudesk | at /etc/trudesk/node_modules/express/lib/router/index.js:281:22
5|trudesk | at Function.process_params (/etc/trudesk/node_modules/express/lib/router/index.js:341:12)
5|trudesk | at next (/etc/trudesk/node_modules/express/lib/router/index.js:275:10)
5|trudesk | at Function.handle (/etc/trudesk/node_modules/express/lib/router/index.js:174:3)
5|trudesk | at router (/etc/trudesk/node_modules/express/lib/router/index.js:47:12)
5|trudesk | at Layer.handle [as handle_request] (/etc/trudesk/node_modules/express/lib/router/layer.js:95:5)
5|trudesk | at trim_prefix (/etc/trudesk/node_modules/express/lib/router/index.js:323:13)
5|trudesk | at /etc/trudesk/node_modules/express/lib/router/index.js:284:7
5|trudesk | at Function.process_params (/etc/trudesk/node_modules/express/lib/router/index.js:341:12)
5|trudesk | at next (/etc/trudesk/node_modules/express/lib/router/index.js:275:10)
5|trudesk | at /etc/trudesk/src/middleware/index.js:116:20
5|trudesk | at /etc/trudesk/src/settings/settingsUtil.js:156:45
5|trudesk | at runMicrotasks ()
5|trudesk | at processTicksAndRejections (node:internal/process/task_queues:96:5)
This appear in the form:
imagen

Also when I try to upload via the clip icons trudesk service restart:
5|trudesk | TypeError: Cannot read properties of undefined (reading 'indexOf')
5|trudesk | at Multipart. (/etc/trudesk/src/controllers/tickets.js:667:16)
5|trudesk | at Multipart.emit (node:events:527:28)
5|trudesk | at HeaderParser.cb (/etc/trudesk/node_modules/busboy/lib/types/multipart.js:348:14)
5|trudesk | at HeaderParser.push (/etc/trudesk/node_modules/busboy/lib/types/multipart.js:161:20)
5|trudesk | at SBMH.ssCb [as _cb] (/etc/trudesk/node_modules/busboy/lib/types/multipart.js:384:37)
5|trudesk | at feed (/etc/trudesk/node_modules/streamsearch/lib/sbmh.js:219:14)
5|trudesk | at SBMH.push (/etc/trudesk/node_modules/streamsearch/lib/sbmh.js:104:16)
5|trudesk | at Multipart._write (/etc/trudesk/node_modules/busboy/lib/types/multipart.js:559:19)
5|trudesk | at writeOrBuffer (node:internal/streams/writable:389:12)
5|trudesk | at write (node:internal/streams/writable:330:10)
5|trudesk | at Multipart.Writable.write (node:internal/streams/writable:334:10)
5|trudesk | at IncomingMessage.ondata (node:internal/streams/readable:754:22)
5|trudesk | at IncomingMessage.emit (node:events:527:28)
5|trudesk | at IncomingMessage.Readable.read (node:internal/streams/readable:527:10)
5|trudesk | at flow (node:internal/streams/readable:1011:34)
5|trudesk | at resume
(node:internal/streams/readable:992:3)
5|trudesk | at processTicksAndRejections (node:internal/process/task_queues:83:21)
PM2 | App [trudesk:5] exited with code [1] via signal [SIGINT]
PM2 | App [trudesk:5] starting in -fork mode-
PM2 | App [trudesk:5] online
5|trudesk | 05-09-2022 11:50:30 [2923584] info: . .o8 oooo
5|trudesk | 05-09-2022 11:50:30 [2923584] info: .o8 "888 888 5|trudesk | 05-09-2022 11:50:30 [2923584] info: .o888oo oooo d8b oooo oooo .oooo888 .ooooo. .oooo.o 888 oooo 5|trudesk | 05-09-2022 11:50:30 [2923584] info: 888 888""8P 888 888 d88' 888 d88' 88b d88( "8 888 .8P'
5|trudesk | 05-09-2022 11:50:30 [2923584] info: 888 888 888 888 888 888 888ooo888 "Y88b. 888888. 5|trudesk | 05-09-2022 11:50:30 [2923584] info: 888 . 888 888 888 888 888 888 .o o. )88b 888 88b.
5|trudesk | 05-09-2022 11:50:30 [2923584] info: "888" d888b V88V"V8P' Y8bod88P" `Y8bod8P' 8""888P' o888o o888o
5|trudesk | 05-09-2022 11:50:30 [2923584] info: ==========================================================================
5|trudesk | 05-09-2022 11:50:30 [2923584] info: trudesk v1.2.0 Copyright (C) 2014-2022 Chris Brame

Can you help me? Thanks
Environment:

  • Trudesk Version: 1.2
  • OS (e.g. from /etc/os-release): red hat 8
  • Node.JS Version: 16.15.0
  • MongoDB Version: 5
  • Is this hosted on cloud.trudesk.io: nope
polonel added a commit that referenced this issue May 14, 2022
## [1.2.1](v1.2.0...v1.2.1) (2022-05-14)

### Bug Fixes

* **notifications:** issue where notifications would not update [#495](#495) ([f529734](f529734))
* **tickets:** error when uploading attachments [#500](#500) ([d861f04](d861f04))
* **tickets:** unable to upload image in reply [#500](#500) ([ddf2486](ddf2486))
* **uploads:** removal of EXIF data on profile picture uploads ([097b482](097b482))
@polonel polonel closed this as completed May 14, 2022
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