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Messages sent for "Forgot password" should be improved. #343

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pronguen opened this issue Oct 14, 2020 · 2 comments · Fixed by #615
Closed

Messages sent for "Forgot password" should be improved. #343

pronguen opened this issue Oct 14, 2020 · 2 comments · Fixed by #615
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enhancement Enhancement of an existing feature f: user management Related to users

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@pronguen
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pronguen commented Oct 14, 2020

Problem

When I click on "Forgot password", I receive:

  • the welcome message, even I am known by the system
  • the reset password message

Expected behaviour

I should receive only the reset password message.
Text of reset password message:

SUBJECT: SONAR password reset

Dear [first name and last name],

Someone requested that the password for your SONAR account be reset.

Reset my password(+link)

If you didn't request this, you can ignore this e-mail. Your password won't change until you create a new password.

Best regards

[Institution name]

Template: https://postmarkapp.com/blog/password-reset-templates-best-practices

Text of password change confirmation

SUBJECT: Your SONAR password has been reset

Dear [first name and last name],

Your password has been successfully reset.

Best regards

[Institution name]

Screenshot

image

@pronguen pronguen changed the title The message sent for "Forgot password" is the same than the welcome message, even if the user is already known by the system. It should just be a simple reset message. Messages sent for "Forgot password" should be improved. Oct 14, 2020
@sebdeleze sebdeleze added 2 enhancement Enhancement of an existing feature labels Nov 30, 2020
@sebdeleze sebdeleze added triage and removed 2 enhancement Enhancement of an existing feature labels Jan 27, 2021
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This issue is stale because it has been open 6 months with no activity.

@github-actions github-actions bot added the stale Stale or no longer relevant label Jul 27, 2021
@pronguen pronguen removed the stale Stale or no longer relevant label Jul 27, 2021
@pronguen pronguen reopened this Jul 27, 2021
@sebdeleze sebdeleze added enhancement Enhancement of an existing feature f: user management Related to users and removed triage labels Aug 2, 2021
@sebdeleze sebdeleze self-assigned this Aug 2, 2021
@sebdeleze
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Unfortunately, we have no access to the user or the organization. The best we can do is:

SUBJECT: SONAR password reset

Dear user,

Someone requested that the password for your SONAR account be reset.

Reset my password(+link)

If you didn't request this, you can ignore this e-mail. Your password won't change until you create a new password.

Best regards

Your institution

sebdeleze pushed a commit that referenced this issue Aug 17, 2021
* Updates password forgotten emails.
* Closes #343.

Co-Authored-by: Sébastien Délèze <sebastien.deleze@rero.ch>
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Labels
enhancement Enhancement of an existing feature f: user management Related to users
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