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Actively Seeking Spring 2025 Internship/Full-time role
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Actively Seeking Spring 2025 Internship/Full-time role
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sbalkunde/README.md

LinkedIn ServiceNow Notion Email

Hi, I’m Sunanda! 8+ years of experience in IT Service Management (ITSM) from India

I’m passionate about building efficient, streamlined processes and leveraging technology to drive operational excellence. Currently, I’m expanding my expertise into ITIL and ServiceNow, combining my foundational skills with emerging technology to push the boundaries of IT service management.

🔍 Key Areas of Expertise IT Service Management (ITSM): Extensive background in ITIL-based Problem, Incident, Knowledge, Change, Continual service Improvement, Operational Risk Management, and ServiceNow Performance Analytics. ServiceNow & Process Automation: basic knowledge in configuring ServiceNow, utilizing performance analytics, and automating manual processes to improve service delivery. Data Analysis & Reporting: Proficient in Power BI, data visualization, and root cause analysis for impactful reporting and decision-making.

🌟 Recent Experience Highlights ServiceNow Process Consultant - Over 2 years of hands-on ServiceNow experience, supporting organizations with ITSM practices and process optimization. IT Analyst & Senior Business Operations Consultant - Proven track record in Problem Management, Incident Management, Change Management, Knowledge Management with experience at Tata Consultancy Services and Neustar (a TransUnion Company).

🌱 Current Explorations Actively developing programming skills in Python, SQL, and JavaScript to enhance automation and data analysis in IT operations. Continuously improving coding abilities to build efficient solutions for complex business and IT challenges. ServiceNow Certified Administrator - Actively upskilling and preparing to master on ServiceNow Platform Cloud & DevOps Transition - Actively upskilling in Cloud Infrastructure and DevOps to integrate with my ITSM foundation. Certifications & Continuous Learning - preparing to pursue certifications like A+, Network+, and Server+ to deepen my technical expertise for cloud/on-prem infrastructure support roles.

💼 Let's Connect Interested in ITSM, ServiceNow, or cloud-based infrastructure? I’d love to collaborate and exchange ideas! Feel free to reach out.

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  1. REST-API-Projects_SOA REST-API-Projects_SOA Public

    Python

  2. Client-server-Big-data-Projects Client-server-Big-data-Projects Public

    Java