FAQs

Q: What 3rd party content plugins are supported?

A: The plugin currently supports Neo, SeoMatic, Linkit, Supertable, CodeMirror & Redactor. If you need additional 3rd party content export/import plugin support, please let us know by posting an issue to Git or emailing: support@acclaro.com.

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Q: Does the purchase of the plugin include Translation Services.

A: The plugin purchase is a software-only purchase. If you are interested in Acclaro's Professional Translation Services, please email: sales@acclaro.com and an Acclaro sales representative will get back to you shortly.

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Q: How do I display translated values for dropdown, multi-select, and radio fields?

A: In order to display translated string values for these fields, you'll need to specify the 'translations' category when using the twig |t filter in your templates. E.g. 'some string'|t('translations')

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Q: My Orders tab isn't loading and showing errors, what do I do?

A: Craft 3.1+ introduced soft-deletion for Elements. If you're using v1.1.0+ of the Translations plugin Craft 3.1+ is required.

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Q: I'm not getting redirected from the "Thank You" page after submitting my order. What can I do?

A: The time it takes to process an order depends on the number of Entries and target Sites included in the order. For larger orders, we leverage Craft's background task manager. If an order is taking a long time to process, you can check the job status by clicking on the queue manager.