How to Use

1. Provide the 'Submit Ticket' page's URL to your menu link, and ask for Support tickets from your users (Use 'Settings' page for necessary settings)
2. When the user submits ticket you will be notified via email (as per your 'Settings')
3. You can find the tickets in the 'Support Desk' (see: Using Support Desk)
4. You can organize your tickets per department
5. You can read the ticket in details and can answer them from both front-end and admin-end
6. As the tickets are completely private, for public information that you want to share with your users, you can use 'Knowledgebase'
7. You can organize knowledgebase docs in categories
8. And you have many flexibilities (and many more yet to come...) using the plugins 'Settings' page