User Roles
NanoSupport works on three user roles:
Support Seeker (machine name: support_seeker) is the only custom user role registered by NanoSupport while activating the plugin. They can see the Support Desk. A Support Seeker can only see and manage tickets of their own. They have a dashboard widget that make sure easy navigation of the NanoSupport.
Support Seeker user account can be added, but typically they are mend to made while submitting a new ticket.
Screenshot: Dashboard widget as seen by a Support Seeker - NanoSupport
Any user other than Support Seeker can be assigned as a Support Agent (see: How to make Support Agent?). They can see their own tickets and the tickets assigned to them. They have a different Dashboard widget view that facilitates their work more. And they have a NanoSupport Notification on the admin bar in both admin end and front end (if activated). An agent can do all the tasks that can be done by a Support Agent.
Screenshot: Dashboard widget as seen by a Support Agent - NanoSupport
Screenshot: Admin bar Notification for Support Agents - NanoSupport
Any administrator is treated as a Support Manager. A Support Manager can assign any user as a Support Agent. They can see an overview of the whole ticketing system in their Dashboard widget. A Support Manager can do all the tasks that can be done by a Support Seeker and/or Support Agent.
Screenshot: Dashboard widget as seen by a Support Manager - NanoSupport